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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,270 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,270 reviews

February 03, 2024

Good service but bit awkward waiting for available person to check you in. Probably should have a more welcoming check in process More

by Norwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Feb 08, 2024 -

Ira Acura Westwood responded

Thank you for your feedback. We appreciate your input, and we'll take your suggestion into consideration to improve the check-in process. We value your perspective and want to make sure every aspect of your visit is positive. Safe travels!

February 02, 2024

Great service and experience. Knowledgeable staff. Very accommodating service department. Easy to schedule appointments and great communication. More

by RCYoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
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Feb 04, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that you had a great service experience and found our staff knowledgeable and accommodating. It's fantastic that scheduling appointments was easy, and communication met your expectations. Safe travels!

February 02, 2024

Great service and everyone there is always soo nice! ! Best Acura dealership i’ve been too!! More

by Ophathanak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis, Darwin Vincent
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Feb 08, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

Jose and Thompson were amazing to deal with. Both knowledgeable of the car and made the whole process quick and easy. More

by KatieD614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tholemson Francois, Jose Silva
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Feb 07, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Katie! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 31, 2024

Ira Acura has exceptional customer service. The service staff is knowledgeable and friendly. I have personally worked with Francis, Mark and Matt and they are great! More

by Kdasilvaadns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis service
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Feb 02, 2024 -

Ira Acura Westwood responded

Thank you for sharing your positive experience with Ira Acura Westwood! We're delighted to hear that Francis, Mark, and Matt have provided exceptional customer service. We'll make sure to pass along your compliments. Safe and happy driving!

January 31, 2024

Service department leaves a lot to be desired. Repeated issues of all sorts. Worth your time to service elsewhere More

by e
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Feb 05, 2024 -

Ira Acura Westwood responded

Thank you for your review. I can not find your information in the system, could you please reach out to me at jose.silva@iraacura.com so we can make this right. Thank you, Jose Silva, General Manager

January 30, 2024

No pressure, very easy buying experience. Definitely would recommend to friends. Clyde was very outgoing and aimed to make the experience pleasant. More

by msfallon12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Fernando Lopez
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Feb 01, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 29, 2024

The customer service was great, friendly and very professional and knowledgeable about the services I needed. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 30, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 27, 2024

The service was excellent. Service advisor was very responsive. He explained everything very clearly. Nice work! More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jan 30, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

It’s very professional. Customer oriented. Mishandled is the best customer service representative. Go Acura Westwood! More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan
Report | Print
Jan 30, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Donald! We are very happy to hear that we were able to provide you with an enjoyable experience!

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