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Ira Acura Westwood

Westwood, MA

4.8
1,192 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,192 reviews

October 28, 2023

Noah was my service rep and he did a great job. He kept me informed and made practical recommendations on what work to do when More

by bob.p.orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Nov 01, 2023 -

Ira Acura Westwood responded

Having a service representative like Noah who keeps you informed and provides practical recommendations is a valuable part of a positive service experience. Thank you!

October 28, 2023

Ed Brown was knowledgeable & reliable, and he listened carefully to us throughout the sales process. He waited until after hours for me to pick up our new RDX and return the leased RDX. My flight was de More

by mlacoste
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Brown
Nov 06, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that you had a great experience and that Ed provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Friendly, accommodating, effective, and thorough! Willing to drive out of the way for excellent service. More

by Hieubandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 31, 2023 -

Ira Acura Westwood responded

It's great to hear that you found the service to be friendly, accommodating, effective, and thorough. Going the extra mile for excellent service, even if it means driving out of the way, is a testament to the value you place on your service experience. Your feedback is appreciated!

October 26, 2023

Absolutely enjoyed my experience at Ira Acura. My salesman (Edwin) could not have been more accommodating and the entire team was extremely professional and friendly. More

by Paulm5615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin “Ed”
Nov 01, 2023 -

Ira Acura Westwood responded

We are delighted to hear that you had such an enjoyable experience at Ira Acura Westwood and that Edwin and the entire team were accommodating, professional, and friendly. Such positive experiences are what make car buying memorable. Thank you! Enjoy your new vehicle!

October 25, 2023

This dealership has great sales people and their service department is the best. The service advisors listen and solve the problems. More

by Ed.braunstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Fadia Chamoun
Nov 01, 2023 -

Ira Acura Westwood responded

It's fantastic to hear that Ira Acura Westwood has great salespeople and an excellent service department. Service advisors who actively listen and effectively solve problems play a crucial role in providing a positive customer experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 24, 2023

Prompt, polite and great customer service. Explained the services and was very informative! highly recommend More

by Cvandam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service William Harris
Oct 31, 2023 -

Ira Acura Westwood responded

We are glad to hear that you received prompt, polite, and great customer service, with informative explanations of the services. Your high recommendation is a testament to the quality of service you experienced. Your feedback is valuable.

October 21, 2023

Service was pleasant from beginning to end. My experience was excellent. I will recommend this dealer to family and friends. More

by franchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Oct 24, 2023 -

Ira Acura Westwood responded

We are delighted to hear that your service experience was pleasant from beginning to end and that you had an excellent overall experience. Thank you for your recommendation to family and friends. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

Francis was very professional and friendly his cousterm service amazing teac that worked on my car great jog thank you More

by clement55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis
Oct 24, 2023 -

Ira Acura Westwood responded

We are glad to hear that Francis was very professional and friendly and that the team that worked on your car did a great job. Exceptional customer service and skilled technicians can lead to a positive overall experience. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

Very fast and excellent service , today was special cleaning outside and inside the car was very clean and shiny More

by Animaj64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
Oct 24, 2023 -

Ira Acura Westwood responded

We are delighted to hear that you received very fast and excellent service, especially the special cleaning that left your car both clean and shiny inside and out. A thorough and sparkling clean can make your vehicle look and feel great. We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

George Flaherty is excellent. I am always pleased with service I receive and the courteous and pleasant manner that I am treated More

by gdeban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Herera
Oct 24, 2023 -

Ira Acura Westwood responded

We are pleased to hear that George has consistently provided excellent service and that you are always pleased with the way you are treated in a courteous and pleasant manner. A positive and respectful interaction with your service advisor can make a significant difference in the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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