Ira Acura Westwood

Great service and assistance making sure that the job is done correctly and efficiently! Thank you for your great customer care! done correctly and efficiently! Thank you for your great customer care! More

Bad experience. I was interested in a pre-owned BMW. I contacted the dealership and was told they were replacing the windshield and it would be available to test dr I was interested in a pre-owned BMW. I contacted the dealership and was told they were replacing the windshield and it would be available to test drive soon. I got an email that it was ready and come down to test drive. I drove the 90 minutes to the dealership to test drive the car and liked it quite a bit. I asked to see service records, and the sales guy disappeared for 20 minutes. When he came back, he told me the car was no longer for sale, as it needed $4,500 worth of repairs, and they were now wholesaling the car. This car had been on their lot for 2 months, and had been to their service numerous times according to CarFax. I asked why they emailed me to come down and test drive (it's 90 minutes away), and was told they are a big dealership and stuff happens. I was referred to a sales manager, Phoumarin. Phoumarin was extremely arrogant and had no time for me, as he had "3 other deals" going. By the time he came out, he told me to calm down immediately (before I spoke) and said "I Have ears, i can hear" repeatedly. He pretty much just talked over me, and said if I had a problem, he would have the GM (Jose) call me 2 days later when he was back in. It was a wasted 3 hour RT trip for me. 2 days later, I got a call from Damian (the Ops Director) who said the car was ready to test drive, and when would I be down! I told him that Phoumarin told me the car was to be wholesaled and was no longer for sale. Damian told me that only he could make that decision, not Phoumarin. I suggested that they work on their internal communications, as I was clearly told the car was no longer for sale. I bought something else the next day. Their loss. I'd stay away from these guys, particularly Phoumarin the sales manager. They seem to be good at wasting people's time. More

Great experience from the online portal, to email communication, to working with Clyde in Sales!!! communication, to working with Clyde in Sales!!! More

Service was awesome as usual. Both Noah & George are great to work with and very accommodating. Both Noah & George are great to work with and very accommodating. More

Excellent customer service. Noah is the best. Very knowledgeable and is a pleasure to work with. Noah is the best. Very knowledgeable and is a pleasure to work with. More

Exceptional service today from the front desk Francis and mechanic Joshua. The two were very informative. The waiting area was comfortable, enjoyed some coffee as I waited. Although it was busy it was still mechanic Joshua. The two were very informative. The waiting area was comfortable, enjoyed some coffee as I waited. Although it was busy it was still a quiet environment. I’ll definitely be back More

Noah did a great job servicing my car as always. He keep me informed every step of the way. He is very professional and one of the main reasons why I continue to have my MDX. It’s a great product bu He keep me informed every step of the way. He is very professional and one of the main reasons why I continue to have my MDX. It’s a great product but the service from Noah is consistently exceptional More

The dealership is clean, has free coffee and comfortablewaiting area, staff are friendly and polite, service is good and location is convenience. comfortablewaiting area, staff are friendly and polite, service is good and location is convenience. More

Just needed simple oil change but what a pleasure having it done at Ira Acura. I live in NYC but have not found a dealership that comes close to the customer service at Ira Acura. Glad to have found them. it done at Ira Acura. I live in NYC but have not found a dealership that comes close to the customer service at Ira Acura. Glad to have found them. More

Quick, efficient , and a car wash too! All from an oil change. See you next time All from an oil change. See you next time More