Ira Acura Westwood

Prompt & reliable service. Courteous staff. Set realistic time expectations. Car was exceptionally cleaned as part of service appt. Courteous staff. Set realistic time expectations. Car was exceptionally cleaned as part of service appt. More

I purchased my acura RDX 3 years ago and have always taken my truck there for service. taken my truck there for service. More

Excellent customer service and explained everything. I like the video they provided about the problem I like the video they provided about the problem More

Noah stern he’s been very helpful! ! I give him a 10 and will asked for him for my next service. ! I give him a 10 and will asked for him for my next service. More

The Service advisors are really great! Francis was very attentive and made sure to keep me posted along the way for the repair of my vehicle Francis was very attentive and made sure to keep me posted along the way for the repair of my vehicle More

Been going there for about 2 years now. Noah is the best service advisor. Professional, thorough, and friendly. Noah is the best service advisor. Professional, thorough, and friendly. More

Aziz is great and helpful. We are able to make the deal quick and get the car. We are able to make the deal quick and get the car. More

Me and my family purchased multiple cars at Ira working with Fadia Chamon. She’s honest, straight forward and pleasant. Highly recommend with Fadia Chamon. She’s honest, straight forward and pleasant. Highly recommend More

Ira Acura was awesome , they are very kind and explain everything to you . Also they are not pushy ❤️ everything to you . Also they are not pushy ❤️ More

The ONLY saving grace to my experience is a service technician named Francis, he is very friendly, personable and took care of us in a timely manner to get our Sticker/Registration. Our "sales person" technician named Francis, he is very friendly, personable and took care of us in a timely manner to get our Sticker/Registration. Our "sales person" Mariana B. On the other hand was not helpful to us whatsoever. Clearly she is a new salesperson but there are just certain things that either you have or you don't. She didn't know much about the car she was "Selling us" but I'm an informed consumer so I already did all the research. She made it seem like it was a matter of urgency to sign paperwork only to have us wait additionally with a newborn in the waiting area. Her follow up is sorely lacking as well. All in all she got the sale and then once finalized came off as a Typical "Used car saleswoman". Things she can improve on are Follow up, Being ready for us before we get there especially if we agreed on a time and date. And lastly speaking more clearly when communicating a 20k deal. Anyhow we love our car and it's functionality and again SPECIAL thank you to Francis for Exceptional customer service. More