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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,193 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,193 reviews

February 05, 2024

No problem or issues ,very friendly in and out the door,will recommend for sure More

by naquanj90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tholemson Francois
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Feb 06, 2024 -

Ira Acura Westwood responded

Glad to hear it! No problems, very friendly service, and quick in and out. Your recommendation is much appreciated!

February 03, 2024

"The best excellent service, mainly Francis Franjul and the mechanics make me feel like family. Thanks to everyone for the excellent service!" More

by Johan Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Franjul and the mechanics 10/10
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Feb 07, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Johan! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Working with my sales person, Kenny, was enjoyable and he worked very hard to make sure the whole process of getting a new car went smoothly. More

by Bobdoak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny - Sales, Phoumarin Nuon
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Feb 08, 2024 -

Ira Acura Westwood responded

We're glad to hear that working with Kenny was enjoyable and that he ensured a smooth process for you to get your new car. Thank you for choosing our dealership, and we appreciate your positive review!

February 03, 2024

Good service but bit awkward waiting for available person to check you in. Probably should have a more welcoming check in process More

by Norwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Feb 08, 2024 -

Ira Acura Westwood responded

Thank you for your feedback. We appreciate your input, and we'll take your suggestion into consideration to improve the check-in process. We value your perspective and want to make sure every aspect of your visit is positive. Safe travels!

February 02, 2024

Great service and everyone there is always soo nice! ! Best Acura dealership i’ve been too!! More

by Ophathanak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis, Darwin Vincent
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Feb 08, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 02, 2024

Great service and experience. Knowledgeable staff. Very accommodating service department. Easy to schedule appointments and great communication. More

by RCYoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
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Feb 04, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that you had a great service experience and found our staff knowledgeable and accommodating. It's fantastic that scheduling appointments was easy, and communication met your expectations. Safe travels!

February 02, 2024

Jose and Thompson were amazing to deal with. Both knowledgeable of the car and made the whole process quick and easy. More

by KatieD614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tholemson Francois, Jose Silva
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Feb 07, 2024 -

Ira Acura Westwood responded

Thank you for the kind words Katie! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 31, 2024

Ira Acura has exceptional customer service. The service staff is knowledgeable and friendly. I have personally worked with Francis, Mark and Matt and they are great! More

by Kdasilvaadns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis service
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Feb 02, 2024 -

Ira Acura Westwood responded

Thank you for sharing your positive experience with Ira Acura Westwood! We're delighted to hear that Francis, Mark, and Matt have provided exceptional customer service. We'll make sure to pass along your compliments. Safe and happy driving!

January 31, 2024

Service department leaves a lot to be desired. Repeated issues of all sorts. Worth your time to service elsewhere More

by e
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Feb 05, 2024 -

Ira Acura Westwood responded

Thank you for your review. I can not find your information in the system, could you please reach out to me at jose.silva@iraacura.com so we can make this right. Thank you, Jose Silva, General Manager

January 30, 2024

No pressure, very easy buying experience. Definitely would recommend to friends. Clyde was very outgoing and aimed to make the experience pleasant. More

by msfallon12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clyde Brown, Fernando Lopez
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Feb 01, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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