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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,195 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,195 reviews

February 28, 2024

Exceptional service, smooth transaction, thrilled with my new car! Highly recommend this dealership without hesitation. More

by Lens E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
K Gonzalez
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Mar 02, 2024 -

Ira Acura Westwood responded

We're thrilled to hear about your exceptional service, smooth transaction, and your satisfaction with your new car! Thank you for recommending the dealership. Safe travels, and enjoy your new car!

February 27, 2024

Great customer service and everyone was very helpful. I was able to find and get the car I wanted More

by ddang1389
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Veerana, Jose Silva
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Mar 02, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 27, 2024

ProfessionalSalesmanship Everyone was courteous and helpful anytime I had to wait Multiple upgraded packages available but a little unclear at the time of purchase What I was really getting for the b More

by LadyCJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Brown
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Mar 02, 2024 -

Ira Acura Westwood responded

We are glad to hear that you had a positive experience with professional salesmanship, and that everyone was courteous and helpful during your interactions. It's also helpful to provide feedback about the clarity of the upgraded packages, as clear communication is crucial in making informed decisions during a purchase. I'm here to help!

February 24, 2024

I had an amazing experience with Chris in Service at Ira Acura Westwood. Chris was very professional and provided excellent customer service that was top-notch. He explained everything thoroughly that exce More

by Marygold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, Clyde Brown
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Mar 02, 2024 -

Ira Acura Westwood responded

We're thrilled to hear about your amazing experience with Chris in Service at Ira Acura Westwood! It's great that he provided top-notch customer service, explaining everything thoroughly and exceeding your expectations. We appreciate your recommendation and are delighted to have you as a repeat customer. We value your feedback and look forward to continuing to provide excellent service in the future!

February 24, 2024

They will try everything they can to force you to do additional service that is not needed. More

by tcong86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Could not find
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Feb 26, 2024 -

Ira Acura Westwood responded

Hi Tao, thank you for your review. Could you please reach out to me directly so I can further understand your comment “ additional services that are not needed” We take videos of all recommendations and after reviewing your recommendation sheet it looks like we have video proof that your vehicle needed the recommended services. Please feel free to reach out to me at jose.silva@iraacura.com. Jose Silva, General Manager

February 24, 2024

Nishan Bilazarian was my Service Advisor and was sooo helpful getting me in and out on a Sat morning to start my day! And the service deal coupon I used from the website was was a plus!! More

by ctierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
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Mar 02, 2024 -

Ira Acura Westwood responded

We're glad to hear that Nishan provided helpful service and got you in and out efficiently on a Saturday morning. It's also great that you could take advantage of a service deal coupon from the website. We appreciate your feedback and look forward to serving you again in the future!

February 22, 2024

Great car shopping experience. Fadia was wonderful to work with. The Business/Finance Team were straight forward also. Happy with the whole experience. More

by denisecarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maroun Matta, Fadia Chamoun, Jose Silva
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Feb 25, 2024 -

Ira Acura Westwood responded

We're delighted to hear that you had a great car-shopping experience and that Fadia was wonderful to work with. It's great that the Business/Finance Team was also straightforward, making the entire experience positive for you. We appreciate your positive comments and thank you for choosing us! Safe travels in your new car!

February 22, 2024

So happy with Ira Acura! This is my second car purchase from them and it’s made a typically stressful process feel easy. More

by Holly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde Brown
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Feb 25, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that you're so happy with Ira Acura! Making the car purchase process feel easy is a great achievement, and we appreciate your loyalty with it being your second car purchase from us. We appreciate your positive comments and thank you for choosing Ira Acura! Safe travels in your new car!

February 20, 2024

Professionalism, accommodating, patient and efficient are just a few of the words I would use to describe this dealership and the people that work there. I have purchased 2 cars from this particular dealersh More

by Niccheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
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Feb 24, 2024 -

Ira Acura Westwood responded

We're thrilled to hear that Jorge provided you with outstanding customer service during your car's diagnostic and subsequent service. It's great that he explained and guided you through the process, ensuring you were well-informed. Taking advantage of the interest-free financing program is a bonus, and we're delighted that your overall experience was excellent. Treating you with respect and providing abundant attention is what we strive for. Thank you for choosing us, and we appreciate your positive comments about Jorge and our service!

February 20, 2024

My service representative, Marc, is great! Returns my calls in a timely fasts d schedules my service timely. A loaner car is always av. Reviews all the work to be done and costs. Car is alway More

by Bmarcaccio59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Desare
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Feb 24, 2024 -

Ira Acura Westwood responded

It's wonderful to hear about your positive experience with your service representative, Marc! We're glad to know that he returns your calls promptly, schedules your service in a timely manner, and ensures a loaner car is available when needed. It's also great that he reviews all the work and costs with you, providing transparency in the process. We appreciate your feedback. Thank you for choosing our services!

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