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Ira Acura Westwood

Westwood, MA

Overview
Reviews
Vehicles
4.8
1,216 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,216 reviews

April 01, 2024

This location has some of the best employees,and management. They go above and beyond. More

by rbrowne721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare, Joe S.
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Apr 03, 2024 -

Ira Acura Westwood responded

Thank you for your kind words about our dealership! We are thrilled to hear that you had such a positive experience with our team. At Ira Acura Westwood, we take pride in providing excellent service and going above and beyond for our customers. We appreciate your feedback and look forward to serving you again in the future.

March 29, 2024

Very slow service. Went in for oil change and tire rotation and it took 2.5 hours. Some of delay (20 min) was due to waiting for a decision from me but otherwise this w More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Apr 12, 2024 -

Ira Acura Westwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 25, 2024 -

Ira Acura Westwood responded

I apologize that your experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jsacchetti@iraacura.com Joseph Scchetti

March 28, 2024

We recently purchased a vehicle and enjoyed our experience at this dealership. Our salesperson, Aziz, was knowledgeable, friendly, and delivered on his promises! More

by Annie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz Joseph
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Apr 03, 2024 -

Ira Acura Westwood responded

That's fantastic to hear! We're delighted that you had a positive experience at our dealership and that Aziz provided you with excellent service. We appreciate your business and look forward to serving you again in the future!

March 27, 2024

I was scheduled for oil change, however I was going to be later due to unusually high traffic. Noah Stern my service advisor was great and said get here when you can. He was also able to sinc my phone to the More

by eksully14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern service advisor
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Apr 03, 2024 -

Ira Acura Westwood responded

It's great to hear that Noah Stern provided you with a positive experience and was able to assist you with syncing your phone to the vehicle. We'll be sure to pass along your kind words to Noah. We appreciate your business and look forward to serving you again!

Apr 03, 2024 -

eksully14 responded

Thank you again for the great service

March 27, 2024

The Acura Westwood team was responsive and helpful as always. We’ve been working with them for 8yrs and have two Acura vehicles. More

by jjenkins22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 03, 2024 -

Ira Acura Westwood responded

That's wonderful to hear! It's great to know that you've had a positive and longstanding relationship with Ira Acura Westwood. We appreciate your loyalty and trust in our services!

March 27, 2024

Very attentive. Always kept informing me of the process I appreciated that so very much More

by Leary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Jimenez
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Mar 29, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had an attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Friendly, informative service advisor. Clean facility and nice waiting area for when vehicle is being serviced. More

by pats118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Jimenez
Report | Print
Mar 30, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Very helpful, friendly and efficient. I will definitely be back for more service. Thank you. More

by philgold3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan
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Mar 28, 2024 -

Ira Acura Westwood responded

We are thrilled to hear that you had a friendly and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Service facilities and programs are complete and thoughtful. And The staff is patient and welcoming. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nishan Bilazarian
Report | Print
Mar 28, 2024 -

Ira Acura Westwood responded

Thank you for your feedback! We're pleased to hear that you find our service facilities and programs complete and thoughtful, and that our staff is patient and welcoming. If there's anything else we can do for you, please don't hesitate to reach out.

March 26, 2024

Noah gave very good service, very professional. Nice communication on service progress. Loaner car was nice tooch More

by James_joyce6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah in service
Report | Print
Mar 28, 2024 -

Ira Acura Westwood responded

That's fantastic to hear! Noah provided very good service, was professional, communicated nicely on the service progress, and the loaner car was also nice.

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