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Ira Acura Westwood

Westwood, MA

Overview
Reviews
4.9
1,565 Reviews
Call Dealership (508) 921-1900
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395 Providence Hwy

Westwood, MA

02090

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Showing 1,565 reviews

April 11, 2025

I did not appreciate the upsell. A lot of recommendations that I did not need. More

by Jeanmod
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Apr 15, 2025 -

Ira Acura Westwood responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Joseph Sacchetti Service Manager Ira Acura Westwood (508) 921-1921 jsacchetti@iraacura.com

April 10, 2025

Very professional, advisor was great. Dealership was very nice and clean. I would definitely recommend. More

by annettemurphy56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Cesare
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Apr 14, 2025 -

Ira Acura Westwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2025

The service department at ACura Westwood , does an excellent job providing quality maintenance. Their associate , Noah, always provides quick , honest service with excellent communication. I truely More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Sterns
Report | Print
Apr 11, 2025 -

Ira Acura Westwood responded

Hi, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 08, 2025

Good service. Professional atmosphere and attitude. Good customer focus and attention to detail. Would recommend to others More

by TMcG532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Apr 11, 2025 -

Ira Acura Westwood responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2025

We came in with our 2011 RDX having Bluetooth connectivity issues. They spent time to evaluate at no charge and we're extremely cordial. We definitely appreciate their service. More

by SMF109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Jolly and Jeff the shop foreman.
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Apr 11, 2025 -

Ira Acura Westwood responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 06, 2025

Great service, explained everything before performing any work. Complimentary car wash is a nice touch! More

by flahive77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 09, 2025 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Ira Acura Westwood

April 04, 2025

Great service, outstanding customer service and very proactive technicians. The waiting area is pleasant, coffee, water and my favorite popcorn More

by rjabiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Apr 08, 2025 -

Ira Acura Westwood responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2025

Excellent experience in all regards. Warranty repair was handled, very fast turnaround, all details beyond expectations. More

by BGAUDAITIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
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Apr 08, 2025 -

Ira Acura Westwood responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 04, 2025

Noah Stern, our service pro had us covered in every phase from first meeting to picking up our vehicle. Truly, personal service. More

by Bob Zinck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stern
Report | Print
Apr 07, 2025 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

April 04, 2025

The service department and specifically Noah is great. He is very thorough explaining things easily More

by Kmclaugh0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Stearn
Report | Print
Apr 07, 2025 -

Ira Acura Westwood responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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