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Ira Acura Westwood

Westwood, MA

4.8
1,077 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,077 reviews

November 23, 2009

Ellen was a delight to work with. Very professional and knowledgeable about the vehicles I was looking at. It was a wonderful experience working with everyone at the dealership. The dealership had plenty More

by yoshi1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Kramer Gallegher
August 29, 2009

I bought from Scott a couple of years ago. It was a positive and enjoyable experience..... so I called him to see if they had anything used in my son's price range, they did not but Scott contacted ano More

by larryken
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Powers
August 09, 2009

I had a very pleasurable experience working with Ellen. She is a great salesperson and was very enthused to assist me. Ellen has great follow through skills as she contacted me a week or so after my first More

by Mad Relief09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Gallagher
July 23, 2009

Our experience buying a car at Prime Acura was extremely positive. Matt Pinto was very informative and responsive. We visited the dealership twice to test a vehicle and he was more than willing to take us More

by keblakeley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pinto and Jay Dapolito
July 01, 2009

I just bought a 2009 RDX from. Dale was extremely knowledgeable about the car and made me feel very comfortable with no heavy sales tactics. Denis Sr. was willing to match my price from another deale More

by sag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales: Dale Weaver, Denis Rochefort Jr. and Sr.
May 19, 2009

In the process of purchasing a car, I have dealt with at least 5 Acura dealerships in MA and Prime was tops "in my book". When I arrived at Prime, Matt Pinto introduced himself. I found him dynamic, f More

by ealer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pinto
May 19, 2009

This dealer, particularly the Rochefort family, offered my best car buying experience to date. Nick's effort in making me comfortable and happy with my decision and purchase was outstanding. He went abov More

by jentowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rochefort, Denis Rochefort Junior and Senior
May 09, 2009

We recently purchased a new RDX with the help of Ellen. She kept working on our behalf until we finally found just the car that we were looking for at a fair price. Ellen was extremely friendly and knowle More

by bfamily65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Gallagher
May 07, 2009

I have bought my last 4 vehicles from Richard and he has always taken excellent care of us and made it a very easy transaction. My reason for buying from Prime was Richard. If someone asked about the cars I More

by rickykap10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Conroy
April 27, 2009

Jay did a great job on Customer Service and follow up was great. Definately see a desire to make the car buying experience a pleasant one. Would like to see more attention to detail from all employees. Ve More

by KellieMcNary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Dramer Gallagher, Vinnie, Dennis, Jay, Curt
Apr 27, 2009 -

Ira Acura Westwood responded

Ms. McNary Thank you for taking the time to speak to me.I have taken control of the progress of your vehicle's preparation . As I communicated to you we are waiting for the arival of a replacement CD player. Once the CD player is installed, we will deliver the vehicle to your home or work.In addition, will will ad the equipment you were interested in at no charge.I look forward to rebuilding Prime Acura's reputation as it relates to your experience Jay Dapolito General Manager Prime Acura 508.623.0401 jdapolito@primemotorgroup.com

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