Ira Acura Westwood

Great buying experience. Folks at prime are very knowledgeble, friendly and listen to all requirements of the customer. They have kept the vehicle ready as promised and explained all the features. I knowledgeble, friendly and listen to all requirements of the customer. They have kept the vehicle ready as promised and explained all the features. I am very pleased with the services and special thanks to Henry and Samuel..Cheers. Ravi More

I found myself at Prime Acura after doing my research both online and in person at a variety of dealerships. My initial trip into Prime Acura was refreshing and was highlighted by a friendly face in Ell both online and in person at a variety of dealerships. My initial trip into Prime Acura was refreshing and was highlighted by a friendly face in Ellen Gallagher. There was a calm presence about her and the dealership in general and it lacked, in a good way, the frenzied, pushy environment of some other dealerships. After my initial visit, I decided to make an appointment with Ellen to test drive the RDX. Ellen was knowledgeable, kind, and took the time to ensure that all of my questions were answered. She knew that I was not at the point of purchasing the vehicle on my test drive and respected this in both her words and actions. She introduced me to the manager, which is a pretty customary practice; however, this experience was refreshing as well. Joseph Rivera greeted me warmly and recognized that I was not at the point to discuss numbers, etc. and honored this by merely making himself available if I needed anything as I worked through the process. Suffice it to say, I left there feeling very comfortable about my visit and potentially purchasing my vehicle from Prime. Ellen took the time to get to know me and shared a bit of herself, which was endearing. I chose to purchase my RDX from Prime because of my experience with Ellen, Joseph, and the other members of the Prime team that I came in contact with. Everyone was professional, knowledgeable, and attentive to my needs. When it came to talk numbers, they obviously tried to get the best deal on their part; however, I didn't feel pressured and they eventually came in at a price point that I was comfortable with - fair and competitive with other quotes that I received. The finance people were again attentive and knowledgeable, albeit a bit high strung. They do offer the full selection of add-ons but if you do your research, you'll realize that it typically doesn't pay in the long run to purchase them. That said there was no pressure to do so. Ellen took care of everything and walked me through the entire process and has continued to follow-up months after! In short, the RDX is great and you can choose to buy it anywhere; however, if you want great, knowledgeable service and a low-pressure, high class environment, then Ellen and Prime is the place for you. More

This dealership is fantastic. Very accomodating and overall experience was great. No other dealship can compare!!!! I work a few jobs and had no spare time, they came all the way to Rhode Island so I overall experience was great. No other dealship can compare!!!! I work a few jobs and had no spare time, they came all the way to Rhode Island so I could test drive the vehicle and if I liked the vehicle, sign my paper work. They worked the sale! More

Great experience at Prime Acura 103 Providence Highway Great experience at Prime Acura 103 Providence Highway East Walpole, MA 02032 Worked with Henry Silva. He was very patient as I was indecisive a Great experience at Prime Acura 103 Providence Highway East Walpole, MA 02032 Worked with Henry Silva. He was very patient as I was indecisive and changed my mind about which car to purchase. Very helpful explaining all the Acura TL tech features. More

We have bought many Acura's from this dealership in Walpole. We have always had wonderful service and attention.We have been buying cars from Richard Conroy for many years. He has always been very atte Walpole. We have always had wonderful service and attention.We have been buying cars from Richard Conroy for many years. He has always been very attentive to every detail and very helpful with anything that we need.We feel we have always been given a fair price for our trade in and a good price on the new car. They take care of everything so that we have very little to do.Leandra was great for asking me if I needed help and then helping me with all the details so I could get my new car very quickly. She made sure she did anything that I asked so that the whole experience was excellent.I am very happy with my new car and always recommend this dealership to anyone who asks where I get my cars. More

The most pleasurable experience I have EVER had with a car dealership!!! The first time we have ever been able to deal directly with the sales manager, Chris Sargent. I could not believe what an EASY and car dealership!!! The first time we have ever been able to deal directly with the sales manager, Chris Sargent. I could not believe what an EASY and wonderful experience they made it for us. We were working with Herb Connally of Acura in Framingham and put a down payment on a MDX but then spotted a car with Prime with lower mileage and more features...Prime was even able to beat Herb's price so we ended up purchasing from Prime and went through xxxx and back trying to get our down payment back from Herb Connally....may I add how UNPROFESSIONAL and DIFFICULT Jimmy Goon (sales rep) was. I would not recommend anyone to buy from Herb Connally...go with PRIME ACURA..they have the utmost BEST customer service EVER! I will most definatly go back there and I would recommend ALL my friends and family to purchase from PRIME as well. I trust they will treat all their customers as well as they treated my husband and I. LOVE THEM! More

I had a great experience at Prime Acura. Richard Conroy was helpful, calm and NOT PUSHY!! He answered all of our questions and halped us figure out the deal. He was a pleasure to work with. Thanks! The was helpful, calm and NOT PUSHY!! He answered all of our questions and halped us figure out the deal. He was a pleasure to work with. Thanks! The business manager Traci was knowledgable about the products she was trying to sell. She was very friendly. More

I was the customer from xxxx and everyone at Prime was patient and understanding. Richard and Chris responded to all my needs and I ended up with a beautiful TL -- They went above and beyond--and with a s patient and understanding. Richard and Chris responded to all my needs and I ended up with a beautiful TL -- They went above and beyond--and with a smile--to make sure I was a satisfied customer More

In searching for a special model and color my wife and I finally got a chance to test drive one at Prime Acura! Really great, listen to us no rush on the test ride to return and was not turned off by our re finally got a chance to test drive one at Prime Acura! Really great, listen to us no rush on the test ride to return and was not turned off by our request for a color they did not have, Henry said he would look and we really believe he will find us what we want. This was after visiting two other local dealers, one even had the exact car we wanted but was too lazy to move it out of the show room for us to test drive, boo! At this point we could not even determine we would like how it drove. The salesperson also became unfriendly when I pointed out numerous little defects that should have been fixed for a CPO, way too much for a 26K mile /2year old car, left dealer very disappointed. After our visit to Prime my wife and I both agreed on not buying a car from any other Acura dealer. Even if the other 2 dealerships call us with the exact car we want, they will get no sale or service business from us. We will absolutely not reward sub-par performance, it should not take trips 3 dealerships to drive a model they all had in stock, nor tell us they are not interested in looking for a certain color of that model. We will buy from Prime! More

Richard is the most normal car salesman we have ever Richard is the most normal car salesman we have ever encountered. Everyone else in the dealership seemed very nice and normal, too - not phony or pus Richard is the most normal car salesman we have ever encountered. Everyone else in the dealership seemed very nice and normal, too - not phony or pushy. It was a pleasure buying this car. Why are you forcing me to write up to 250 words? Now that's pushy! More