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Ira Acura Westwood

Westwood, MA

4.8
949 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 949 reviews

March 20, 2024

This service department is absolutely terrible. They don’t know how to fix cars, communicate with customers, explain problems. They sell brand new cars and then leave you absolutely high and dry wh More

by Mdxlast time
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Mar 21, 2024 -

Ira Acura Westwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Ira Acura Westwood responded

Hello, Thank you for your review unfortunately I can not pull up your file because you did not leave your name on the review. Please contact me direct at jose.silva@iraacura.com so we can address your concern. Thank you, Jose Silva General Manager

March 19, 2024

Aziz was great! We knew what we wanted and he made it happen! Not only was he responsive, he was helpful and went above and beyond! More

by Laurenandes513
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz Joseph
Mar 22, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

3rd car in a row. Great people. Make it easy to lease a new car More

by Mhwaters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana Bancroft, Jose Silva
Mar 20, 2024 -

Ira Acura Westwood responded

That's fantastic to hear! We're delighted that you've chosen to lease your third car in a row from us and that our team has made the process easy for you. We're here to help and ensure your continued satisfaction with our leasing services.

March 18, 2024

Excellent service as always! Quick in and out! Had to get a rental (at no extra cost) that the dealership provided right away once it was determined the work would require orderi More

by carconnoiseur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in Service
Mar 22, 2024 -

Ira Acura Westwood responded

Thank you for sharing your experience! We're glad to hear that you received excellent service at Ira Acura Westwood, including a quick in-and-out experience, a provided rental at no extra cost, and completion of service as promised and on time. It's great that Christopher was courteous and helped you prioritize the work while reducing upfront costs. We're here to help and ensure your satisfaction!

March 16, 2024

Very detail oriented and friendly. Happy with service provided and information provided relative to my vehicle. More

by Spellegrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service individual
Mar 19, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

Knowledgeable and professional. Amazingly open to explore my concerns and limitations too. Provided significant guidance regarding auto safety, reliability and performance. More

by Lioness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tervor Veerana
Mar 20, 2024 -

Ira Acura Westwood responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 15, 2024

The service consultant and service manager were professional, courteous and caring. They addressed my concerns and resolved my issue. I couldn’t ask for better customer service. Thank you More

by Mhsarkissian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill and Joseph in service department
Mar 20, 2024 -

Ira Acura Westwood responded

You're welcome! We're delighted to hear that our service consultants and service managers provided you with excellent customer service and addressed your concerns effectively. We appreciate your kind words and value your satisfaction as our customer!

March 14, 2024

The staff is Punctual The dealership is Reliable Efficiency is a core practice and it’s appreciated More

by Aw06188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe S.
Mar 16, 2024 -

Ira Acura Westwood responded

Thank you for your feedback! We're glad to hear that our staff's punctuality, reliability, and focus on efficiency are appreciated. We're here to ensure your satisfaction with our services.

March 13, 2024

As always a fast and efficient service attention to detail by Noah is outstanding very busy and paid attention to everything. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadia Chamoun
Mar 15, 2024 -

Ira Acura Westwood responded

We're delighted to hear about your fast and efficient service experience with Noah! Providing outstanding attention to detail is a priority for us, and we're glad to know that Noah's service exceeded your expectations. Even during busy times, we strive to ensure every aspect is taken care of. Thank you for your kind words. We look forward to serving you again in the future!

March 13, 2024

Service was provided exactly as expected and service rep was polite, informative and respectful. The complimentary wash ad vac was a nice touch. More

by kgalano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nissan Bilazarian
Mar 15, 2024 -

Ira Acura Westwood responded

Thank you for your feedback! We're pleased to hear that your service experience met your expectations and that our service representative was polite, informative, and respectful. Providing excellent service is our priority, and we're glad you appreciated the complimentary wash and vacuum as an added touch. Thank you for choosing us, and we look forward to serving you again!

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