Ira Acura Westwood
Westwood, MA
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This service department is absolutely terrible. They don’t know how to fix cars, communicate with customers, explain problems. They sell brand new cars and then leave you absolutely high and dry wh They don’t know how to fix cars, communicate with customers, explain problems. They sell brand new cars and then leave you absolutely high and dry when there are issues. I will never purchase a car here again. More
Aziz was great! We knew what we wanted and he made it happen! Not only was he responsive, he was helpful and went above and beyond! We knew what we wanted and he made it happen! Not only was he responsive, he was helpful and went above and beyond! More
Excellent service as always! Quick in and out! Had to get a rental (at no extra cost) that the dealership provided right away once it was determined the work would require orderi Quick in and out! Had to get a rental (at no extra cost) that the dealership provided right away once it was determined the work would require ordering a part and additional time in the shop. Service was completed as promised and on time! Problem fixed and I'm very happy! Christopher was very courteous and helped me prioritize the work and reduce upfront costs! Thank you all!! More
Knowledgeable and professional. Amazingly open to explore my concerns and limitations too. Provided significant guidance regarding auto safety, reliability and performance. Amazingly open to explore my concerns and limitations too. Provided significant guidance regarding auto safety, reliability and performance. More
The service consultant and service manager were professional, courteous and caring. They addressed my concerns and resolved my issue. I couldn’t ask for better customer service. Thank you professional, courteous and caring. They addressed my concerns and resolved my issue. I couldn’t ask for better customer service. Thank you More
Service was provided exactly as expected and service rep was polite, informative and respectful. The complimentary wash ad vac was a nice touch. was polite, informative and respectful. The complimentary wash ad vac was a nice touch. More