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Ira Acura Westwood

Westwood, MA

4.8
1,322 Reviews

395 Providence Hwy

Westwood, MA

02090

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Showing 1,322 reviews

July 29, 2025

Great dealership. The service department is great. They are the reason that I will buy my next car at Ida Acura More

by JJMAC59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins, Ashley Brogan
Jul 30, 2025 -

Ira Acura Westwood responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2025

The worst dealership ever visited in 40 years. Very cheap and irresponsible. I was shopped for a recent used car. First of all, they tried to severely undercut the trade-in value, about a half of More

by BYUNGGKIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Nicoletti
Jul 26, 2025 -

Ira Acura Westwood responded

Thank you for your review of your recent experience here at Ira Acura Westwood. I first want to apologize as per your review it looks like you had a less than desirable purchase visit. I have called and left you a voicemail in the hopes we can communicate further over the phone about what transpired so I can coach my team to raise the customer service bar. Again, this is not behavior we would condone here at Ira Acura and I look forward to speaking with you to regain trust and service you in the future. My direct line is 508-921-1921 or 508-921-1977.

Jul 26, 2025 -

BYUNGGKIM responded

Thank you for following up. However, I do not wish to get into any more details.

July 25, 2025

The people I deal with at this dealership is very friendly and knowledgeable, specially George Flaherty. George takes his time to explain to you your car situation in a way for you to understand. If More

by F cazimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Flaherty
Jul 26, 2025 -

Ira Acura Westwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. If you have any further questions, please give us a call. We're always happy to help!

July 24, 2025

Tholemson was outgoing and friendly. Matched my energy from the moment I walked into the dealership. This was the second biggest purchase of my life and he made the transaction smooth fr More

by Zjalanda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tholemson Francois
Jul 25, 2025 -

Ira Acura Westwood responded

Hello, we're happy you found Tholemson to be so supportive during your experience here at Ira Acura Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Excellent experience. Everyone was open, honest and very friendly. Rafael and Trevor were fantastic to work with. Everything was carefully explained. I felt I could trust More

by MICHAEL.CHERRY22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Jimenez, Trevor Veerana - 5 Stars for both!
Jul 25, 2025 -

Ira Acura Westwood responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2025

Always a great experience working with this dealership especially with Matt he’s always been excellent More

by troberts1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 25, 2025 -

Ira Acura Westwood responded

Hello, we're happy you found Matt to be so supportive during your experience here at Ira Acura Westwood. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2025

The sales person at the dealership made it very easy to go through the process. I was not at the dealership for more than a couple hours More

by LC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phap Tran
Jul 25, 2025 -

Ira Acura Westwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Acura Westwood! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2025

Matt is a great guy work with knowledgeable, excellent customer service. Recently I bring my car in for AC service not blowing cold air. Service Department found AC was leaking they fixed it is nice an More

by Wchinechin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 24, 2025 -

Ira Acura Westwood responded

Hi, thank you for choosing our service department. We're ecstatic to hear that your AC is now working perfectly! We strive for excellence and are delighted to have knowledgeable staff like Matt to provide excellent customer service. We appreciate your support and look forward to serving you again.

July 19, 2025

I found the dealership to be modern and ligt which helped to Highlight the different model Acuras on the showroom floor. The sales person who I dealt with was knowledgeable and helpful as was his manager. More

by Cvz13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phat
Jul 21, 2025 -

Ira Acura Westwood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Acura Westwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2025

Justin was great, he helped with everything that was needed for my vehicle and provided great customer service! More

by emilyyv96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 21, 2025 -

Ira Acura Westwood responded

Hi, we really appreciate your feedback!  If you have any further questions, please give us a call. We're always happy to help!

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