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Inver Grove Toyota - Service Center

Inver Grove Heights, MN

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865 Reviews

865 Reviews of Inver Grove Toyota - Service Center

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September 06, 2024

Paid for transfer case and rear differential fluid change. Brought Highlander home and put up on ramps in garage to check for leaks. Discovered drain and fill plugs and not even been removed, still ha More

by conleydave13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dee Modrynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Larson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Inver Grove Toyota responded

This is very concerning to hear. We strive for honesty and transparency in all our services, so I apologize if we fell short here. If you're open to discussing further or need any assistance, please reach out directly. Thank you, Steve Edmunds - Service Director - sedmunds@invergrovetoyota.com

January 30, 2024

IGT diagnosed an alternator issue for us last week, replaced it, and gave the car back to us with an extremely rough idle that was not there before. We had to take it back a second time (and get a loan More

by johnrobert.rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee Modrynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Inver Grove Toyota responded

Thank you for reaching out, John. I'm sorry to hear about this situation and would like the opportunity to discuss it with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Steve Edmunds - Service Director - sedmunds@invergrovetoyota.com

November 15, 2023

I've been buying my Toyota vehicles at Inver Grove Toyota for 15 years and have alwyas been pleased with the sales and service experience. I've purchased or leased all my cars and trucks with Bryan Schultz. More

by HDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Inver Grove Toyota responded

We're so glad to know that Bryan has been able to consistently provide you with great service over the years at Inver Grove Toyota. It's wonderful hearing how satisfied your family is as well! Thanks for recommending us, we appreciate it immensely!

July 17, 2023

Luis was very helpful and made the whole process very quick and easy. Would definitely go with him again, great experience! More

by emedi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendivil
Jul 18, 2023 -

Inver Grove Toyota responded

We're happy to hear that Luis provided you with a quick and easy experience at Inver Grove Toyota! Thank you for choosing us, and we look forward to assisting you again. Drive safely!

August 13, 2022

Thank you for My new car I am so happy 💟 I love you you guys 🤩 More

by dorianc0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Hopson
Aug 15, 2022 -

Inver Grove Toyota responded

Thank you for trusting Inver Grove Toyota with your business! It means a lot to hear that you're happy and we hope you'll be visiting us again in the future. Take care!

November 17, 2021

Decent no dealer mark ups on vehicles during post pandemiclike other dealers. Quick and easy in and out most finance stuff handled remotely. More

by ToyotaLoyal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Ihle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Inver Grove Toyota responded

Thank you for being so loyal to our team at Inver Grove Toyota! We look forward to seeing you next time!

November 05, 2021

Jolene is a great advisor. She went through the issues and clearly explained all options. Glad to have Jolene as a advisor. More

by nguyenchris.mn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hoysler
Nov 05, 2021 -

Inver Grove Toyota responded

Thank you for this wonderful feedback - Jolene will be so happy to hear it! We're honored to have you as an Inver Grove Toyota customer and look forward to seeing you at your next visit!

March 10, 2021

Cindi is a great service Advicer. She has, and continues to be a great help in the servicing of my vehicle. I like her recommendations. Ni More

by Abjackson00@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyndi Driscoll
Mar 10, 2021 -

Inver Grove Toyota responded

We're so glad you can always trust Cindi and the Inver Grove Toyota service team! We're glad to have you as a customer.

February 23, 2021

I called this morning at 630am to see if I could bring my car in for an oil change and tire rotation. They were able to see me at 1040. I arrived at 1030 and they were done with my car by 1130. I have taken More

by BD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dee Modrynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Inver Grove Toyota responded

Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. We hope to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

January 25, 2021

I have used the service department since buying my Prius in 2012 and have never been disappointed. The staff is friendly and helpful. So many of them have been there for years....which says they must like w More

by sandyinstpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Inver Grove Toyota responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. Thank you for your loyalty and we hope to see you again! Regards, Jeff Stearns General Manager jstearns@invergrovetoyota.com

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