Interstate Toyota

Not only Zero service at Interstate Toyota Scion service department but negative service. Made appointment for routine maintenance. Was told car would be with service department for 1 1/2 hours. 3 hours lat department but negative service. Made appointment for routine maintenance. Was told car would be with service department for 1 1/2 hours. 3 hours later I texted to ask when car would be ready. No reply. At 4 hours in, I called and was told would get a call back with info shortly. Nothing. At 5 hours in, called Service manager. He had a major attitude, was rude and found nothing wrong with a car that was to be ready at 1 1/2 hours still not ready at 5 hours. Finally at 6 hours, I got my car back. however without the maintenance entered into the car's program, so had to find someone to do that (Orlando, who corrected that, was the only one who was helpful). The final insult to injury, was that before I had scheduled, I had asked the price of the oil change. When I got the bill, the price of the oil change was approximately 40% higher. Interstate's reply on that was the employee who quoted made a mistake. Her mistake and I paid. And in line with No-Service Interstate Toyota's attitude,, no apology was offered for 1 1/2 hours of routine maintenance becoming 6 hours, nor for the unreturned call/text re status of car. More

I am beyond upset with this dealer ship and i no longer plan on going back. Horrible time management. My car sat there for 3 hours untouched when i scheduled my appointment. I am disgusted and pissed. My plan on going back. Horrible time management. My car sat there for 3 hours untouched when i scheduled my appointment. I am disgusted and pissed. My service rep did not make it any better. I am highly unsatisfied. Never again More

Thank you! I recently got a vehicle lease from Interstate Toyota in Monsey NY. It was an easy transaction. Joe was my salesman and provided a very fast and quick I recently got a vehicle lease from Interstate Toyota in Monsey NY. It was an easy transaction. Joe was my salesman and provided a very fast and quick experience. It was effortless and I got an amazing deal. I would recommend this dealership always for the friendly staff and great customer service. They truly treated me like family. They even delivered my new car to my house!!! Just amazing!!! More

Thank you very nice people great doing business with them good skills thank you toyota again it was my pleasure doing business with you again i future thank you my sales lady Irene Fernandez you are are ver good skills thank you toyota again it was my pleasure doing business with you again i future thank you my sales lady Irene Fernandez you are are very good sales person for helping me with service thank you More

Customer experience, Prius C The employee I worked with was Anthony Deschanmps. Anthony did an excellent job. There was a lot of work that needed to be done on my car which also The employee I worked with was Anthony Deschanmps. Anthony did an excellent job. There was a lot of work that needed to be done on my car which also cost a lot of money. Anthony was very cordial, explained everything well, was patient, and very friendly. He cared that the job was done correctly and he also cared that I as a customer was satisfied with the work that was being done. Anthony is a competent, enthusiastic employee and is especially good with customer relations. More

Mike Q Will Take Care Of U @ Interstate Toyota Buying or leasing a car can be a mind numbing experience. Mike Quinones at Interstate Toyota was a professional and friendly salesperson who made the Buying or leasing a car can be a mind numbing experience. Mike Quinones at Interstate Toyota was a professional and friendly salesperson who made the options available to us clear and palatable. We has been to several dealers before coming to Interstate. Most of the salespeople we came across were pushy and at times insulting (especially to women). Mike Q. exhibited none of that behavior. It was a refreshing experience and my positive ratings are primarily based on Mike Q’s performance. More

New car Leased a new Rav 4. Azfar was just great. A pleasure too work with. I also was dealing with general manager Teddy Maldonado. Again they were all wo Leased a new Rav 4. Azfar was just great. A pleasure too work with. I also was dealing with general manager Teddy Maldonado. Again they were all wonderful More

GREAT!!!!!!!!!!! Courteous staff, easy to deal with. Efficient !!!!!! knowledgeable helpful .JOSE was the person I dealt with he is the very best . Definitely would r Courteous staff, easy to deal with. Efficient !!!!!! knowledgeable helpful .JOSE was the person I dealt with he is the very best . Definitely would recommend it to friends More

Awesome I had an awesome experience with entire staff especially sales person cindy Simmons. I was treated so well I bought the car the same day when I just w I had an awesome experience with entire staff especially sales person cindy Simmons. I was treated so well I bought the car the same day when I just went to inquire and look at vehicles. More

maintenance the people are very friendly, every time I go to maintenance I do not need to wait for a very long time even without an appointment.Thank You so much the people are very friendly, every time I go to maintenance I do not need to wait for a very long time even without an appointment.Thank You so much Anthony and Orlando.😀 More