Interstate Toyota

I was able to enter the service area when I arrived quickly. The time estimate for the service was accurate and reasonable. The staff was very courteous. quickly. The time estimate for the service was accurate and reasonable. The staff was very courteous. More

I made the appointment with Paul. I was surprised at how accommodating he was, despite the fact that I waited until the night before to make it. When I arrived I was helped immediately and all my concerns w accommodating he was, despite the fact that I waited until the night before to make it. When I arrived I was helped immediately and all my concerns were addressed. My car was ready promptly, sooner than expected. The process was simple and the team at Toyota of Monsey is friendly, knowledgable, and efficient. It's the only place I purchase my vehicles due to the overall experience. More

My 3 year lease was 2 months away and they were able to get me out of the old lease and into a new car with little money out of pocket. End up with leasing another car for my wife,a brand new Rav 4. get me out of the old lease and into a new car with little money out of pocket. End up with leasing another car for my wife,a brand new Rav 4. More

after being deceived by the financial manager who misinformed me about the price of an extended warranty, I called there about an hour later when I noticed. I was told he would call me back but when misinformed me about the price of an extended warranty, I called there about an hour later when I noticed. I was told he would call me back but when he did not I called there again because I knew the dealership would be closing soon. He told me that in order to change it I would have to come down and sign new paperwork and that they would be closing in a few minutes and were closed on Sunday. I told him I would be in Tuesday to sign new forms, which I did. After that form was not submitted to the proper place I filed a complaint with Toyota customer service. The dealership told me they would handle it and after several more complaints I went down and filled out another set of forms. The financial manager told me if I gave him my check for my first payment he would overnight it and get it taken care of. One week later my loan has not been fixed and my payment is now late because my check was apparently never mailed. I will never buy or recommend a Toyota to anyone I know after the experience with Interstate Toyota of Airmont, NY. The only reason I did not check "very bad" was because the sales person I dealt with was very helpful and I do not have a bad word to say about him. More

My "Toyata-Corolla 2010" has been restored after collision. It looks like new one now. I deeply appreciate Molly Summerton's professional involvement and friendly attitude. after collision. It looks like new one now. I deeply appreciate Molly Summerton's professional involvement and friendly attitude. More

Bad negligent service. the service guy lost my paperwork, didnt know whether my car service was complete, led to an extra hour of wait. Overall bad experience not going there again. If you want business retr didnt know whether my car service was complete, led to an extra hour of wait. Overall bad experience not going there again. If you want business retrain your staff please. More

Having issues with navigator. Called made an appointment to get it updated. Brought the car in, was first told the man who was trained was in school, than it would take 2 hours to do the update. Brought th to get it updated. Brought the car in, was first told the man who was trained was in school, than it would take 2 hours to do the update. Brought the car in to get the work done, after an hour I was told they could not find the software update. Believe it or not service here has actually improved. More

I was welcomed by Melissa (Who was very good). After I put my offer on the table for a used car Mr. Alex who is supposedly the final decision maker started yelling about my offer. If it was low e could ha put my offer on the table for a used car Mr. Alex who is supposedly the final decision maker started yelling about my offer. If it was low e could have plainly said it is low and he cant do it. Instead he choose to yell at me and started saying that I offend him by giving that offer. I showed him a better car priced lower than his car, this is when he started saying that I will buy that car from the other dealership and sell it expensive. Good Job Interstate Toyota ! You guys are the worst dealership ever. I would not recommend anyone to buy from these guys. STAY AWAY.... OVER PRICED and CRAP SERVICE More

Not a happy camper! This was the first dealer I visited when it came time to buy/lease a new Camry. Main reason being the convenience of the location. A salesman (whose name I forget unfortunately) approa when it came time to buy/lease a new Camry. Main reason being the convenience of the location. A salesman (whose name I forget unfortunately) approached us and offered a test drive. We did the drive and came back to negotiate (or so I thought). I had with me multiple ads and information from Kelly BB/Edmunds, etc. on the pricing. The salesman wanted no part of that. He gave me a price, I could take it or leave it. He did not even attempt any negotiations whatsoever. After I questioned him on why he was so stonewalled, he became visibly upset and said we can leave if we don't like the price. So we did! We ended up at Prestige Toyota in Ramsey, where they were happy to negotiate More