International Subaru Orland Park

Lack of Communication On Friday, December 23 my Jag XF died. I had it towed to International Autos. It was the end of the day and it was a major holiday weekend so I was On Friday, December 23 my Jag XF died. I had it towed to International Autos. It was the end of the day and it was a major holiday weekend so I was pleasantly surprised when they said they would look at it on Monday the 26th. Late on the 26th they called to say that they were swamped and would look at it on Tuesday, Dec 27. I waited until Wednesday December 28 to call but found out that they had not yet looked at it. Late on Wednesday, they called to say it was the fuel pump. It had to be ordered. They quoted me ~$1800. I said to do it. On Thursday, at the end of the day, they said that it had arrived but it was the wrong fuel pump. They would reorder it. At the end of the day Friday, December 30, it had arrived. they said they would work on it on Monday. On Monday afternoon I called to see how it was coming, They said that they had not started yet. On Wednesday morning, January 4 I called to check on progress and was told it was in the bay. At the end of the day I called and was told it was not ready yet. On Thursday, they called to say it would not be ready until Friday. On Friday, I called and was told it would not be finished until Monday. At 5 pm on Friday they called to say it was ready and I could get it if I got to the dealer in the next 60 minutes. I could not. I got the car on Saturday morning. Even with the double holiday of Christmas and New Year, I think that 15 days is a long time for a fuel pump. The bill was $1700 so they did not miss the estimate. I won't be taking my car to them again. If you have a Jag, try Napleton in Schererville, IN. Ask for Gary Grant. He's the best. More

Everything a Car Buying Experience Should Be Before we visited this dealership to purchase our 2016 Subaru Crosstrek, we had done our homework--not only on the vehicle, but the price we should ex Before we visited this dealership to purchase our 2016 Subaru Crosstrek, we had done our homework--not only on the vehicle, but the price we should expect to pay. We got the exact vehicle we wanted, a factory order, within dollars--actually a few dollars less--of what we thought was our best price. Subaru too has been nothing but great. A month or so after we took possession, a trim piece became missing--stolen?--from around the driver's side foglight. Not only did Subaru cover the cost, but they sent me a TUMI laptop computer bag as a gift days before Christmas. If you're looking for reliability in a vehicle and a good buying experience, consider Subaru and this particular Subaru dealership. I'm beginning to understand why Subaru brand loyalty is the highest of any car make. More

Went in for recalls I took my 02 WRX in for a recall of the front lower control arms. I had set up an appointment for 3pm and dropped my car off. I was told that they wou I took my 02 WRX in for a recall of the front lower control arms. I had set up an appointment for 3pm and dropped my car off. I was told that they would look at it and give me a call saying how long it would be. The call never came so I brushed it off. The following morning I called and asked the operator to speak to service and was transferred where a lady answered, I asked her the status of my car and she said she would give me to a rep to go over my car. I was then put on hold for over 30 minutes before I hung up and called again. This time I was transferred and no one bothered to answer the phone. After this I was very irritated by the way they handle their customer service. I know recalls are not first priority but to stick me on hold and "forget" about me... I went to the dealer and asked about my car and the rep said he would check on it. He informed me that the mechanic was working on it til late night. I asked the verdict, whether or not my control arms needed to be changed and he said he had to do a "hammer test". So this guy first tells me that he was working on it into last night but never did the test to see if the control arms were bad? It takes less than 1 minute to tap on the control arms with a hammer and yet the mechanic was working on my car last night... so this was an obvious lie.. I my car be released and I would get my service done elsewhere. More

Purchase of new auto Salesman Bill Bonner was great, in addition to be informative about his product he helped myself and my wife find a financial package that could fit o Salesman Bill Bonner was great, in addition to be informative about his product he helped myself and my wife find a financial package that could fit our available cash flow. He was personable and was the best car salesman I have ever dealt with. My name is Kevin Ahern. More

Great People and Service We had a great experience at International Autos in Tinley Park, Illinois. Our salesperson, Rich, was wonderful to work with as was Scott, the Genera We had a great experience at International Autos in Tinley Park, Illinois. Our salesperson, Rich, was wonderful to work with as was Scott, the General Manager. My husband researched prices before going into the dealership and we were able to negotiate a price that was fair to both parties within a reasonable amount of time. Very friendly people and we would definitely recommend this dealership with a 5-star rating! More

Horrible service center After first purchasing my vehicle here the service center was great. Friendly staff and timely service. Fixed my flat tire and replaced another one sa After first purchasing my vehicle here the service center was great. Friendly staff and timely service. Fixed my flat tire and replaced another one same day. It was great! As of the last year the service has significantly declined. My car was making a strange noise so I had called to make an appointment. Well their hours are horrible for any day working person. I believe the latest appointment is 4 or 4:30 and Saturdays booked. So I mentioned I would have to see a mechanic at this point and he didn't seem very concerned about that when he just said ok and pretty much hung up. My husband then attempted to call to talk to someone in the service center and when no one answered asked for the manager and same response kept being forwarded back to the operator who just kept on insisting to transfer us to the same number no one was answering. Had another incident today with the parts center. After today I will not be returning to international autos for any reason. Their customer service is the worst!! More

Not happy with service The service advisor was so RUDE and condenscending. Never listened to me and and blew all my complaints off. He would never have talked to my husband The service advisor was so RUDE and condenscending. Never listened to me and and blew all my complaints off. He would never have talked to my husband that way. My issue is still not fixed. More

New Crosstrek, Easy Purchase I bought a new Crosstrek last year (2015) from Larry Sweis. From the moment I walked in, I was treated respectfully and didn't feel pressured or "sol I bought a new Crosstrek last year (2015) from Larry Sweis. From the moment I walked in, I was treated respectfully and didn't feel pressured or "sold to" throughout the process. Larry knows Subarus sell themselves, but was happy to answer questions I had. If he was unsure of something, he asked someone on the sales team to get the accurate details. The financing and finalization was smooth with no BS. I go the car I wanted at a better than market price with no weirdness or games. I still visit the dealership for routine service. My appointment time is never delayed and again there is no game playing with up-selling for service or parts. I've recommended two friends visit this dealership and will continue to do so, as I assume the professional relationship they've cultivated with me continues. More

made a dream come true for me bill bonner was the best he took his time helping me get the kia soul (black ) hehehe i wanted, and made sure i got a good trade on my jeep, he made bill bonner was the best he took his time helping me get the kia soul (black ) hehehe i wanted, and made sure i got a good trade on my jeep, he made sure that the monthly price for me was just right that i can pay every month. he was so great with me. my boyfriend and my little girl. very friendly person everyone there was. if anyone needs to find the right kia place PLEASE go there and ask for bill, im telling you it's worth it. he made me feel like a friend not just someone walking in there and thinking hey money. wasnt like that at all. and after i got my car he made sure everything was great with the car told me what's what on my car. he took alot of time making sure i was happy. i am soooo happy with my new car, i still punch myself to say is this real, because of him and my boyfriend they made a dream come true :) if i could do a cartwheel i prob would have ha. thank you so much bill for the caring and friendship you gave us. p.s pinball night with us k.i.t :) your the best . thanks again MELBORNE :) your the best sales person ever More

Friendly Bill Bonner took his time explaining things, never was rushing. Like how he was very explanatory about the features of the car (2016 Kia Optima). Bill Bonner took his time explaining things, never was rushing. Like how he was very explanatory about the features of the car (2016 Kia Optima). More