International Subaru Orland Park

Horrible experience with the service department. Husband brought his Ascent in for repair. They took his car apart to diagnosis it and said they had to order parts and the parts would take a week Husband brought his Ascent in for repair. They took his car apart to diagnosis it and said they had to order parts and the parts would take a week to arrive. No problem. Husband went to pick up his car (until the parts came in) and they could not find it. After searching, they located it but it was still all torn apart and not drivable. It was in the evening and no one was there to put it all back together and they argued with my husband about giving him a loaner. Finally he got the loaner to keep until the next day when he could return and pick up his car. While picking it up the next day, he decides to pay for the parts ahead of time (he will pay for labor after the job is done) and they charged him TWO diagnostic fees of $185 EACH because there were two small issues that need to be fixed. This money does not even get deducted from the total when the car is fixed by Subaru. So almost $400 to diagnose 2 fairly small problems. And now the parts are ordered and paid for so hopefully next week it will be fixed with no issues. But why do I doubt that based on experience this past week?? More

The salesman was great. Bought 2 vehicles from them. Bought 2 vehicles from them. Best experience at a dealership. Friendly and work with you on price. I give the salesman a Bought 2 vehicles from them. Bought 2 vehicles from them. Best experience at a dealership. Friendly and work with you on price. I give the salesman a 10 . More

Very pleased with this dealership. Jeremy, my sales associate was very informative and polite. Carlos, was also very informative and very polite and eager to assist us. I highly recom Jeremy, my sales associate was very informative and polite. Carlos, was also very informative and very polite and eager to assist us. I highly recommend this dealership. More

They did everything possible to make us happy even provided a dealer loaner until or vehicle arrived. provided a dealer loaner until or vehicle arrived. More

I utilized this dealer for my new car purchase because of my no-hassle experience from the first phone call. They got me what I wanted without trying to push extras on to me. The salesman was very friendly a my no-hassle experience from the first phone call. They got me what I wanted without trying to push extras on to me. The salesman was very friendly and helpful, and kept me informed every step of the way from ordering to vehicle pick-up. More

My sales rep Adam Lorenc was very easy to work with. He is knowledgable yet explained the process in simpliest terms which is what I wanted. He is knowledgable yet explained the process in simpliest terms which is what I wanted. More

Phenomenal experience too to bottom. Our sales person Tony G was beyond great! This was an easy process, and it went smoothly. Our sales person Tony G was beyond great! This was an easy process, and it went smoothly. More

Went in for oil change , left oil cap off,all oil all over engine and drive.checking to see if engine damaged. over engine and drive.checking to see if engine damaged. More

I AM RESPONDING TO HOW A DEALERSHIP STAYS IN BUSINESS- I PURCHASED 9 CARS FROM INTERNATIONAL SUBARU- MY EXPERIENCE HAS RESULTED IN MY NEIGHBORS AND RELATIVES TO ALSO PURCHASING SUBARU'S FROM THIS FANTASIC , PURCHASED 9 CARS FROM INTERNATIONAL SUBARU- MY EXPERIENCE HAS RESULTED IN MY NEIGHBORS AND RELATIVES TO ALSO PURCHASING SUBARU'S FROM THIS FANTASIC , WELL RUN DEALER.. I HAVE TRADED IN MOST OF MY CARS AND DONT CARE HOW MUCH THEY SELL OR ADVERTISE MY CAR FOR ON THE INTERNET- THATS THEIR BUSINESS HOW MUCH THEY CAN GET FOR A TRADE IN - FOR A CUSTOMER TO COMPLAIN ABOUT THEIR TRADE-IN - THEN THAT COMPLAINING WINER SHOULD HAVE KEPT IT AND TRIED TO SELL IT ON THERE OWN. I FIND THESE SILLY ONE STARS THAT TRY TO GET ATTENTION FOR NO VALID REASON TO BE UNSUBSTANTIATED AND CAUSE REASON TO NOT BE POSTED. THEIR ARE 2 SIDES TO EVERY STORY AND IF YOU CANT APPRECIATE SOLID PERSONAL SERVICE THAT THEY HAVE PROVIDED FOR HELPING YOU , THEN TAKE YOUR COMPLAINING WINEY REAR END AND GO AWAY WHERE YOU CAN COMPLAIN ABOUT THE WEATHER AND SEE WHAT PEOPLE THINK OF YOU... INTERNATIONAL SUBARU IS A FANTASTIC DEALER AND PAY THEIR TAXES LIKE EVERYONE ELSE..... IF YOU UNDERSTAND HOW A BUSINESS WORKS - THEN SHUT UP AND GET BACK TO WORK - YOU LESS-ON- CALLING YOU A MORON WOULD BE A COMPLIMENT! More

Billy B. was excellent in facilitating sale. Because we are new Subaru customers, he spent a great deal of time showing us the many features of the vehicle a was excellent in facilitating sale. Because we are new Subaru customers, he spent a great deal of time showing us the many features of the vehicle and stressing that he would be available if we had major concerns before our scheduled follow-up with a specialist. He was very patient in helping with the “tech” aspect of registering the car. No pressure sale, just much emphasis on the safety features, which we indicated were important in our consideration of Suburu for our new car purchase. Billy was responsive to questions and made himself available by phone. If our new car operates as smoothly as the dealership, we look forward to an excellent driving experience. More