Indy Honda

During the sale process the dealership overall great! ! However I will say the the hard add-ons, in my personal opinion are not of significant value that can be seen as a visible value giving the cost o ! However I will say the the hard add-ons, in my personal opinion are not of significant value that can be seen as a visible value giving the cost of those add ons. But over-all Jacob was great ....but I did learn after I filled up my car for the first time ...the car didn't have a FL tank of gas upon delivery More

Hassle free and excellent customer service and sales experience. Special commendation to TK and the rest of the team who accomodated my concerns. experience. Special commendation to TK and the rest of the team who accomodated my concerns. More

I have basic car knowledge and knew that my rear shock was bad. I called Indy Honda to see if it would be covered in any of my extended warranties. I was told they would need a tech to run a diagnostic an was bad. I called Indy Honda to see if it would be covered in any of my extended warranties. I was told they would need a tech to run a diagnostic and then a $50 deductible would be charged to replace the shock. I scheduled my appointment and when dropping of my vehicle I was charged $150 to diagnose the issue! Already knowing that it was the shock and I had purchased extra warranties, I left it at Indy Honda; thinking that I would owe nothing else and my rear shocks would be replaced for $150. I was notified later that it was not covered by warranty and it would be over $600 per shock to replace. I am now out $150 for the diagnosis! I looked up the part and I could replace one shock for $35! So I opted to replace the shocks myself and save over $1000!!! I am so disappointed in the service team for not telling me that “minor” replacements like shocks are usually never included in any of the warranties that I purchased. I went to Indy Honda to save my time replacing especially after I was told that I would ONLY be out my $50 deductible! More

Timing was good in the service and price was not Higher I think is that think is that More

Great place to have your vehicle serviced or repaired. Everyone in service was great and did an excellent job Everyone in service was great and did an excellent job More

I liked the way Ryan Adams was easy to work with and I did not feel pressured in anyway nor talked down to as many women can feel while purchasing a car. I brought the car back within a day or two for a s did not feel pressured in anyway nor talked down to as many women can feel while purchasing a car. I brought the car back within a day or two for a squeaking noise and that was quickly fixed. I had originally bought my Honda Accord from Indy Honda back in 2006 and knew that from that experience that I would be back. When we decide to purchase another car, we will be back. More

As a customer service professional with over 10 years of experience as a front line employee for various corporations, I’ve seen some of the best and worst interactions with customers that can make or break experience as a front line employee for various corporations, I’ve seen some of the best and worst interactions with customers that can make or break a business relationship. Prior to stopping by Indy Honda, I traversed the South-side of Indy, hoping to find a reliable car after my life was upended by a car accident that left me in a financial gutter and emotional wreckage. After a series of negative interactions at two prior dealerships back to back in the span of 2 hours, I lost confidence in car shopping and I feared setting foot in another showroom. However, my confidence quickly restored the moment I met Lamont who greeted me with a smile and warmth imbued with a ray of sunshine. Not once did he make me feel undervalued as a customer and it was within that moment, I knew that I could do business with him. Breath-taking is the only word that I can use to describe his level of professionalism, patience, understanding and empathy. He answered all my questions from the moment I set foot on the premises until the grayness of the evening skies could be seen through the windshield of the Honda that I financed. A crisis was turned into an opportunity and his business acumen is an asset to Indy Honda. I will be referring my co-workers to him or anyone who is interested in buying a car. Clearly, he represents the Honda brand and I highly recommended Lamont as your future salesman at Indy Honda. I'm already excited about bringing my car into Indy Honda for oil changes and maintenance visits because Lamont has left a positive impression that resulted in me now becoming a lifelong Honda customer. More

It is well cleaned and i was inpressed for how well they treat their customers treat their customers More

Brand new 2022 Ridgeline bought at a different dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to conv dealership. With 100 miles on the truck a lower windshield facia plastic panel was missing so I stopped in to have a new panel ordered. I had to convince the service department that it was covered by warranty because it was a week old. The service tech said I should take it back to where I bought it. Finally convinced him that was irrelevant. Ordered the $7 item and was told it'd take 3 days to come in and they'd call me. A week and half later I stopped in and was told it'd been in for over a week and they had no idea why I wasn't called. Picked up the part and no one offered to install it for me. I won't be back. Shame since I've bought many Honda's from this dealership. I don't know what's changed but it's an awful place to shop. I bought the Ridgeline elsewhere (same truck - same model) for $7,300 less than what this dealer quoted. More

They never gave me the actual working on what would be my monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options monthly expense if I was to purchase the Car instead of leasing it . I Think as a Customer I have the right to know the working for both the options Lease Vs Purchase. The reason given to me was that if we are doing a lease option we cannot give you the working on purchase option. The other thing is on the Ziebart protection package --It should be Customers choice whether he needs that or not More