Independence Nissan of Wellesley

Visited Independent Nissan dealership in Wellesley, MA on 05.05.2026 to change the oil, rotate tires, fix my dislodged front bumper, check the transmission oil level and take a look at the noise coming from 05.05.2026 to change the oil, rotate tires, fix my dislodged front bumper, check the transmission oil level and take a look at the noise coming from the engine. In 1.5 hour, I got a list of the proposed services I need with the cost. They suggested additionally to what I came for to change the transmission oil, replace front differential oil, replace rear differential oil, perform brake flush and install right front bumper corner bracket to fix the bumper issue. I agreed to all services. I said I am here already 1.5 hour and ask to do it promptly. I was assured that 3 technicians will work on my car. It took them another 1.5 hour. Total 3 hours I spend there. When paying for services I noticed that tire rotation was not included in my receipt. Asked a cashier why and asked if the tires were rotated. She said sure they were rotated and included it into the final bill. I had my doubts now. Few days later I noticed that my bumper dislodged again. I called the dealership and scheduled an appointment. In a mean time, I noticed a strange noise under the car. Looked under and saw a passenger front shield is dragging on the pavement and only attached on one side. Good job guys. Apparently was not attached properly. On my following appointment on 05/11/2026 the whole nine yards of multi-point inspection was done again, even it was done a few days before. The passenger front shield was fixed and I was told by the front desk that they cannot fix the bumper, but possibly will reimburse me. I paid $215 for the bumper fix. When it came about to get my car back, they told me that they cannot credit back my $215. I went to the service Manager (Mr. Willis Pujols) who first told me to be polite and then categorically denied the refund stating that they installed a new bracket ($15) and charged $199 for labor. I told him that they did not fix the bumper. I asked to remove the bracket, he said no, but as a courtesy, he said, he will try to reposition the bumper and hopefully that will fix the issue. I agreed. What was done, I have no idea, but the bumper in a day was dislodged again. No money back, no fix, nobody to complain to. At this point the only option I have it to write a bad review. Will not go again to this dealership and advice to other people, please avoid it. More

Classic bait and switch! I negotiated with this dealership for several days based on a quoted payment of $513. We got the number then to $490. After I invested the time I negotiated with this dealership for several days based on a quoted payment of $513. We got the number then to $490. After I invested the time and was ready to move forward, they suddenly “found an error” and said the real payment was over $700 That’s not a rounding issue that’s either gross incompetence or intentional misrepresentation. This process also went through sales, an assistant manager, a GM and the owner of the dealership. When called out, they refused to honor their own numbers or make any effort to fix their mistake. Just a cold “too bad” after wasting days of my time. If you enjoy dealerships changing the deal by $200 a month at the last minute, this is the place for you. Otherwise, save yourself the frustration and go somewhere that values honesty and basic professionalism. If you value transparency, accuracy, and respect during the car buying process, I would be very cautious dealing with this dealership. You’ve been warned. More

When this dealership recently switched over, the service really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for 4 months. Hopefully everything is going to be okay (Did I mention I waited almost 2 hours and all they did was put it on and add oil?). Also - when I got home I noticed on my paperwork, “complimentary vacuum and wash.” Second time they said this when I went in for service but second time they most certainly did not vacuum my car. Not even sure what that’s about. More

I can't say enough about this dealership. My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and bought the pickup for myself this was the best experience I ever had at a dealership The best part was there was no pressure. I would recommend this dealership to anyone and ask for Adam More

Thalia (? ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i. ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i.e. I did not Finance the car, and I did not trade in a car.... More

Everything was good. Very polite and professional service. Car run good. I’m very satisfied with your service Very polite and professional service. Car run good. I’m very satisfied with your service More

Everyone there was pretty welcoming and ended up being a good experience throughout my time there. good experience throughout my time there. More

I knew one of the fuses in my car was failed. I took the car there only for finding out the problem. They charged me 2 hours to find the electrical issue. They just replaced the blown fuse withou I took the car there only for finding out the problem. They charged me 2 hours to find the electrical issue. They just replaced the blown fuse without finding the root problem (didn't look for the reason). I few days later the same fuse blew again. I made a new appointment, took the car there to find out the reason. They waisted 3 hours of my time to find out why my engine light is on, but didn't even look into the fuse issue. More

Brought in for oil change without an appointment and they were able to accomodate me. were able to accomodate me. More

Did not rotate my tires and I can proof they did not. We back to let them finish the job. They still let me wait for a hour. That was something they missed and really wasted my time without any apology. We back to let them finish the job. They still let me wait for a hour. That was something they missed and really wasted my time without any apology. Never good back there any more and this prevent me buying another Nissan car. More