Independence Nissan of Wellesley

The worst dealership experience I’ve ever had. Avoid this place. I purchased a vehicle from Independence Nissan of Wellesley on February 18th. During the sale process, I personally noticed a he Avoid this place. I purchased a vehicle from Independence Nissan of Wellesley on February 18th. During the sale process, I personally noticed a headlight issue before signing. The dealership acknowledged it and assured me it would be repaired within a couple of days, which was then included in a signed “We Owe” agreement. From the moment the deal was completed, communication went downhill. My salesperson became extremely difficult to reach, calls and messages were often ignored, and I had to repeatedly follow up just to get basic updates. The vehicle delivery was significantly delayed. At one point, delivery was scheduled to my local DMV in New Hampshire for March 6th at 1:00 PM. When no one showed up, I had to call at 1:20 PM myself, only to find out that the vehicle had not even left the dealership. I was never notified of any delay or issue. When the vehicle was finally delivered weeks later, the headlight issue had not been fixed — despite the dealership previously confirming that the headlight had been fully replaced. It was obvious that no proper repair had been done. To make matters worse, I was later provided with a repair order stating that the headlight had been replaced, which did not reflect the actual condition of the vehicle. This is extremely concerning. I only had the vehicle in my possession for about 3 days before it had to be taken back again for repair. I was told the issue would be resolved within a day, but instead the vehicle has been at the dealership for an extended period with multiple missed timelines and constant delays. At this point, it has been nearly two months since purchase, and I have barely been able to use the vehicle. During this time, I have continued paying for financing and insurance while the car has been unavailable. Although I did eventually receive partial compensation, it does not come close to covering the level of inconvenience, stress, and lost time caused by this situation. This dealership consistently failed to meet commitments, provided inaccurate information, and showed a lack of basic communication and accountability throughout the entire process. I would strongly recommend avoiding this dealership if you value your time, money, and peace of mind. Update #1: It appears that negative reviews, including mine, are being removed or filtered. Based on my experience, be very careful with this dealership — promises were not kept, and I ended up losing both time and money. Please make sure you double-check everything before signing. Also, I added a video showing how the headlights actually work after their “repair” They will do everything to hide bad reviews… More

Sentra had some transmission issues, so I took it to the dealership to get it fixed. I dropped off at 9:30 am and, by 4 pm, a person named Josh texted me to inform me that the car was fixed. However, when I dealership to get it fixed. I dropped off at 9:30 am and, by 4 pm, a person named Josh texted me to inform me that the car was fixed. However, when I arrived at the dealership, Josh was no longer there, and the person who took care of me was extremely unprofessional. He had no idea about the status of my car and, to my dismay, it wasn't fixed yet. They were still waiting for parts, but they simply returned it to me without any documentation or paperwork. I tried to contact them via text and phone, but neither number was answered. More

Coming here had to have been the biggest waste of my time in a while. Nothing got accomplished, they lied and wasted my time. I recommend trying other places before here!! Don't waste your time. in a while. Nothing got accomplished, they lied and wasted my time. I recommend trying other places before here!! Don't waste your time. More

Hi Nick, The story continues. After my review John Colato contacted me, apologized and said he will fix my bumper and refund my $215. Bumper was fixed and so far stays in place. R After my review John Colato contacted me, apologized and said he will fix my bumper and refund my $215. Bumper was fixed and so far stays in place. Refund was promissed in three days. I had an appointment on May 26. No check yet as of June 16. Contacted John few times. Had one response that he will look into it. What can I say, it is bad all around. Will never use your dealership again. Sincerely, Alexander Grinberg More

Visited Independent Nissan dealership in Wellesley, MA on 05.05.2026 to change the oil, rotate tires, fix my dislodged front bumper, check the transmission oil level and take a look at the noise coming from 05.05.2026 to change the oil, rotate tires, fix my dislodged front bumper, check the transmission oil level and take a look at the noise coming from the engine. In 1.5 hour, I got a list of the proposed services I need with the cost. They suggested additionally to what I came for to change the transmission oil, replace front differential oil, replace rear differential oil, perform brake flush and install right front bumper corner bracket to fix the bumper issue. I agreed to all services. I said I am here already 1.5 hour and ask to do it promptly. I was assured that 3 technicians will work on my car. It took them another 1.5 hour. Total 3 hours I spend there. When paying for services I noticed that tire rotation was not included in my receipt. Asked a cashier why and asked if the tires were rotated. She said sure they were rotated and included it into the final bill. I had my doubts now. Few days later I noticed that my bumper dislodged again. I called the dealership and scheduled an appointment. In a mean time, I noticed a strange noise under the car. Looked under and saw a passenger front shield is dragging on the pavement and only attached on one side. Good job guys. Apparently was not attached properly. On my following appointment on 05/11/2026 the whole nine yards of multi-point inspection was done again, even it was done a few days before. The passenger front shield was fixed and I was told by the front desk that they cannot fix the bumper, but possibly will reimburse me. I paid $215 for the bumper fix. When it came about to get my car back, they told me that they cannot credit back my $215. I went to the service Manager (Mr. Willis Pujols) who first told me to be polite and then categorically denied the refund stating that they installed a new bracket ($15) and charged $199 for labor. I told him that they did not fix the bumper. I asked to remove the bracket, he said no, but as a courtesy, he said, he will try to reposition the bumper and hopefully that will fix the issue. I agreed. What was done, I have no idea, but the bumper in a day was dislodged again. No money back, no fix, nobody to complain to. At this point the only option I have it to write a bad review. Will not go again to this dealership and advice to other people, please avoid it. More

Classic bait and switch! I negotiated with this dealership for several days based on a quoted payment of $513. We got the number then to $490. After I invested the time I negotiated with this dealership for several days based on a quoted payment of $513. We got the number then to $490. After I invested the time and was ready to move forward, they suddenly “found an error” and said the real payment was over $700 That’s not a rounding issue that’s either gross incompetence or intentional misrepresentation. This process also went through sales, an assistant manager, a GM and the owner of the dealership. When called out, they refused to honor their own numbers or make any effort to fix their mistake. Just a cold “too bad” after wasting days of my time. If you enjoy dealerships changing the deal by $200 a month at the last minute, this is the place for you. Otherwise, save yourself the frustration and go somewhere that values honesty and basic professionalism. If you value transparency, accuracy, and respect during the car buying process, I would be very cautious dealing with this dealership. You’ve been warned. More

When this dealership recently switched over, the service really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for 4 months. Hopefully everything is going to be okay (Did I mention I waited almost 2 hours and all they did was put it on and add oil?). Also - when I got home I noticed on my paperwork, “complimentary vacuum and wash.” Second time they said this when I went in for service but second time they most certainly did not vacuum my car. Not even sure what that’s about. More

I can't say enough about this dealership. My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and bought the pickup for myself this was the best experience I ever had at a dealership The best part was there was no pressure. I would recommend this dealership to anyone and ask for Adam More

Thalia (? ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i. ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i.e. I did not Finance the car, and I did not trade in a car.... More

Everything was good. Very polite and professional service. Car run good. I’m very satisfied with your service Very polite and professional service. Car run good. I’m very satisfied with your service More