Imperial Toyota - Service Center

I have always had a pleasant experience at Imperial Toyota but my last visit was exceptional. Roger Barron greeted me in a timely manner for my scheduled appt. He was thorough and knowledgeable. But wh Toyota but my last visit was exceptional. Roger Barron greeted me in a timely manner for my scheduled appt. He was thorough and knowledgeable. But why this visit was so unique was his customer service skills. While waiting, I could hear him speaking to other waiting customers and he was pleasant and articulate. Way to go, Roger! More

i have always found confidence in leaving my vehicles in the care of Devin. He is knowledgeable and honest. I am confident and comfortable knowing he is overseeing the work on all my vehicles. the care of Devin. He is knowledgeable and honest. I am confident and comfortable knowing he is overseeing the work on all my vehicles. More

DEVIN WAS EXCELLENT, HE TOOK GREAT CARE OF MY VEHICLE AND WAS VERY INFORMATIVE THROUGH OUT THE PROCESS. I RECOMEND TO SEE HIM FOR SERVICE. THANK YOU FOR HELPING ME OUT WAS VERY INFORMATIVE THROUGH OUT THE PROCESS. I RECOMEND TO SEE HIM FOR SERVICE. THANK YOU FOR HELPING ME OUT More

unhappy had to come in 3 times down time same issue, but Sean Foley and Jarett Viens solved Sean Foley and Jarett Viens solved More

Sean was so helpful with all my car questions and I recieved great service from him. Very friendly and helpful . Would highly recommend this company. recieved great service from him. Very friendly and helpful . Would highly recommend this company. More

Elisa was a great service writer to me helped me out with all my concerns APerry 2012 RAV4 all my concerns APerry 2012 RAV4 More

They stole $17 in charge out of my car during an oil change! Service manager claimed he reviewed the cameras and didn’t see anything, but gave me a free oil change coupon! What else are they doing while change! Service manager claimed he reviewed the cameras and didn’t see anything, but gave me a free oil change coupon! What else are they doing while customers can’t see them! Starting to wonder if they even changed my oil! Bunch of xxxxxxxx running this place! I warned you!! More

Recently had my Tundra Service complete went very well worked with Eugene he advised me of what was needed and required worked with Eugene he advised me of what was needed and required More

Eugene Desroches went out of his way to help me, so I in return went out of my way to leave an excellent review.tha k you! return went out of my way to leave an excellent review.tha k you! More

Last and final strike in this service department! Went in for a low left front tire light, that i had to find myself because on the last visit they couldnt find a leaking valve stem. Took me 5 minut Went in for a low left front tire light, that i had to find myself because on the last visit they couldnt find a leaking valve stem. Took me 5 minutes with soap water. I stated the right front tire was also low by almost 10psi. After showing them a video of the leaking valve stem, they replaced it under my extended warranty. I asked what they found with the right front tire, and they said they didnt find a leak. I guess 10lbs of air just evaporated? After i got home, i noticed they left the valve cap off of the brand new valve stem and never added air to the other low tire they couldnt find a leak on. This is the same place that couldnt hear a squeaking left rear brake caliper that would make noise on a daily basis from being seized, on my prior visit. I replaced the caliper on my own because i couldnt take the noise any more. This place is filled with incompetent techs and poor listening skills. I will never return to this place for service. Imagine if i had an engine problem? No way i would let these take a motor apart when they cant remember a valve stem cap and how to reset tire pressure. Absolute joke! More