Imperial Toyota - Service Center

I purchased my Avalon 2021 last Dec. 2021 & went to IT on Dec 9 for "service" which wa to include tire rotation & other service given. The service was acceptable but have a complaint. W 2021 & went to IT on Dec 9 for "service" which wa to include tire rotation & other service given. The service was acceptable but have a complaint. When they rotated the tires I would think ghey would check the tire pressure but this was not done. WhenI came home & checked pressure found it was low. like 7# low. I had to go toa station to have pressure added. THey also turned off my HUD. and auto head light controls. I realize these are small items but would think if they had to test for what ever reason they would put it back they way they found it. More

The day before thanksgiving I had a flat tire and called imperial Toyota. Jarett ordered the tire for the same day and got me in right before close so I could enjoy my holiday with my new car imperial Toyota. Jarett ordered the tire for the same day and got me in right before close so I could enjoy my holiday with my new car More

Excellent experience, service visit for oil change and multipoint inspection, Excellent customer service from all. I would go back again multipoint inspection, Excellent customer service from all. I would go back again More

Recently purchased a car at Imperial Toyota in Milford MA. Car brought in for a simple repair job and we were unable to get any information about the status for well over a day. Talked to Jarrett from Se MA. Car brought in for a simple repair job and we were unable to get any information about the status for well over a day. Talked to Jarrett from Service Department. He went above & beyond to get the updated status to us and to facilitate the completion of the repair in a timely manner. Extremely helpful. More

Bought last 3 vehicles from Imperial. Gene in Service is very personal, knowledgeable and efficient. Gene in Service is very personal, knowledgeable and efficient. More

i had a great experience once again. ..i always ask for Roger Barron! he is always so professional. ..i always ask for Roger Barron! he is always so professional. More

Went in for service curt helped check me in and his coworkers helped answer my random questions while he was busy. Great team in service coworkers helped answer my random questions while he was busy. Great team in service More

I worked with Devin when I brought my venza in for service. Very friendly and service was done in a reasonable amount of time. service. Very friendly and service was done in a reasonable amount of time. More

I have always had a pleasant experience at Imperial Toyota but my last visit was exceptional. Roger Barron greeted me in a timely manner for my scheduled appt. He was thorough and knowledgeable. But wh Toyota but my last visit was exceptional. Roger Barron greeted me in a timely manner for my scheduled appt. He was thorough and knowledgeable. But why this visit was so unique was his customer service skills. While waiting, I could hear him speaking to other waiting customers and he was pleasant and articulate. Way to go, Roger! More