Ide Volkswagen

Will go out of their way to help you! I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution t I was having trouble with my car and the tires on it and they went out of their way to make sure I was satisfied and happy with the service solution they provided! More

Ide Not Follow Through With My Word Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was Ide Volkswagen's management truly lacks any integrity in their word. I took my car in for an oil change 2 months ago and while servicing my car, I was told by Zach that I needed my rear brakes replaced. According to my last service receipt, my brakes were ""Good", yet 5,000 miles later they needed to be replaced? I was hesitant to have the work done, but I do care for my car, so I did. A couple of weeks later I received a coupon for "15% off my brakes", as according to VW records, "my car didn't have the brakes serviced." This confused me profoundly, as the receipt that Zach gave me showed that the brakes were replaced!! I went back in IDE VW to talk to Mike about the incident; showed him my service records, the "15% off brake coupon", and made my case that the discrepancies in their work was cause for great concern. Mike reassured me that they had dropped the ball and that he would refund me 15% off the total of my bill and that a check would arrive at my address in a week. Today, almost 3 weeks later, I called Mike to follow up on the check I was to be refunded. He didn't know who I was, but looked up my account. He told me that he had to talk to accounting and that he'd get back to me. He followed up with me only a few minutes ago to tell me that he would only refund me 5% and that the other 10% was applied to my bill already. The hypocrisy!! This establishment is NOT to be trusted with your vehicle. Mike and his team truly lack any sort of integrity, both in their work and their word. More

Excellet no nonsense experience The salesman David Ruzhansky was honest and straightforward. Incredibly professional and has been extremely helpful even after the purchase. The servi The salesman David Ruzhansky was honest and straightforward. Incredibly professional and has been extremely helpful even after the purchase. The service department has been extremely accommodating. Just a wonderful experience thus far More

Zero hassles on this purchase I stopped by last week because I have been looking at Jettas. My last one lasted 10 years and still runs well. I told David what I wanted, and he only I stopped by last week because I have been looking at Jettas. My last one lasted 10 years and still runs well. I told David what I wanted, and he only showed me what I asked for. He was helpful in going through my options. He saw a car on the lot that hadn't been certified yet. In a couple days, he had it ready to test drive. I bought it the next day. Dave was excellent in the negotiation, straight and clear with his comunications, and accurate in his estimation of how long each step was going to take. He's a real pro. Evan took me through the paperwork in minutes with no cheesy upsells! A first! I have never purchased a vehicle from a dealership as quickly and as hassle free. Thanks Dave! More

Professional Service Very professional and pleasant to deal with. David Ruzhansky was very nice and met all our expectations. He was there to help but not pushy. Would hi Very professional and pleasant to deal with. David Ruzhansky was very nice and met all our expectations. He was there to help but not pushy. Would highly recommend him and the dealership. More

High level of professionalism from beginning to end My experience with this dealership, and more specifically David Ruzhansky, was the easiest and most pleasant of all dealerships that I've been to. Th My experience with this dealership, and more specifically David Ruzhansky, was the easiest and most pleasant of all dealerships that I've been to. They were polite, professional, and courteous. They went out of their way to meet my limited availability to pick up the car, and I'm extremely appreciative of the efforts the went through to do so. I would recommend David and this dealership to anyone looking for a new vehicle. More

Amazing experience. Super friendly and easy to work with. I was recommended by a friend to use this dealer. My expectations where met and then some more. I purchased three cars from three different dealers. T I was recommended by a friend to use this dealer. My expectations where met and then some more. I purchased three cars from three different dealers. This was by far the best experience. Would recommend visiting ode before considering any other dealer! More

So far, So GREAT! I recently bought a 2013 VW Jetta and fell in love with it the moment I took it out for a trial spin. I normally advocate for Toyota and probably alw I recently bought a 2013 VW Jetta and fell in love with it the moment I took it out for a trial spin. I normally advocate for Toyota and probably always will, but I LOVE my new Jetta! The dealer (David Ruzhansky) was very knowledgeable and helpful. He worked within our budget and got us free oil changes for life! Both my husband and I are new customers to the Ide family dealership and we left very impressed with the selection and services they offered. We will not hesitate to recommend this dealership to our family and friends. So far it has been a smooth ride dealing with Ide VW. Just waiting on new floor mats but other than that they took great care of us!! Thanks Ide Volkswagen!! More

"They exceeded my expectation!" Rich Ide, the owner, and Mike, the Director of the Service Department, did everything in their power to make me a happy and loyal customer. You c Rich Ide, the owner, and Mike, the Director of the Service Department, did everything in their power to make me a happy and loyal customer. You couldn't have asked for better customer care. I left a happy customer because they continue to value each and every customer. Thank you! More