Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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2017 GTi Geat overall experience, David was straight forward on a very fair price. Everyone I interacted with was very kind, courteous, knowledgeable, and very Geat overall experience, David was straight forward on a very fair price. Everyone I interacted with was very kind, courteous, knowledgeable, and very willing to help you out. More
Dave is the man! I Really felt dealing with IDE Volks Wagen was comfortable and friendly. My salesman Dave Ruzhansky did a terrific job. Very friendly,courteous , tran I Really felt dealing with IDE Volks Wagen was comfortable and friendly. My salesman Dave Ruzhansky did a terrific job. Very friendly,courteous , transparent, trustworthy. More
Great first experience! This was my first experience buying a new car and Ide VW made it so easy for me. Every person I came in contact with was friendly and quick to offer a This was my first experience buying a new car and Ide VW made it so easy for me. Every person I came in contact with was friendly and quick to offer any help I may need. Antonio was patient, knowledgable and exemplified top-notch customer service. This was my first time buying a car, and I never once felt overwhelmed. He made a potentially stressful situation a lot of fun. Would recommend this dealership & Antonio's service to anyone! More
Great experience!! All around great experience... couldn't have been easier Dealership is new, clean, and modern on the inside, and I never felt pressured over overwhel All around great experience... couldn't have been easier Dealership is new, clean, and modern on the inside, and I never felt pressured over overwhelmed in the process. David made it very easy to switch everything over from my old lease (another brand) to my new lease and stayed in touch with me throughout the week. It's my first VW and I love it so far!! More
Customer service Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago Great dealership, the staff is friendly, and David is a man of his word, he honored my first free oil change after I purchased the car over a year ago. Sometimes people forget but he sure didn't and that made me very happy. Wait room is comfy, welcoming and makes you feel like you're at home. More
10 year Customer 4th Tiguan! Rock Solid Dealership!! This is my 4th lease in the last 10+ years! I can't say enough good things about the entire experience! Antonio was really easy to talk to and deal This is my 4th lease in the last 10+ years! I can't say enough good things about the entire experience! Antonio was really easy to talk to and deal with. He is more of a "Customer Advocate" than a "Sales Guy". You will not be disappointed with Antonio and/or the entire staff here!! More
Jetta I came in looking for a pre-owned Jetta. David sold a car to my mom about 2 years ago and my dad told me to go to him for my new car. He was very ki I came in looking for a pre-owned Jetta. David sold a car to my mom about 2 years ago and my dad told me to go to him for my new car. He was very kind and helpful. He gave us a good price on the car and offered to hand in my old license plates. His service was very professional and I enjoyed working with him. Now I have a great new car and am happy I went to Dick IDE! More
Great service from David ! He was wonderful from beginning to end! It was a very smooth process in trading in my car. I love my new car! from David ! He was wonderful from beginning to end! It was a very smooth process in trading in my car. I love my new car! More
Very Helpful Mike from finance and David in sales were both very professional. I hating wasting my time sitting in a dealership, they made it easy by being availab Mike from finance and David in sales were both very professional. I hating wasting my time sitting in a dealership, they made it easy by being available via text, having the cars ready for me to drive when I arrived and by doing the back office work before I arrived. I was not an easy customer to get financed. And after being treated very, very bad at a competing Volkswagen dealer I was ready to give up. Ide treated me with respect and worked hard to get me into a vehicle. 2 days after I traded in my old car I realized I left glasses of some value in the trade in vehicle and David retrieved them for me right away. More
2018 Atlas Purchased a new Atlas, everything was easy and painless. Had one minor issue when picking up the vehicle but was taken care of by service department r Purchased a new Atlas, everything was easy and painless. Had one minor issue when picking up the vehicle but was taken care of by service department right away. Staff was excellent and professional, so glad we decided to buy there. More