Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
1,068 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,068 reviews
January 05, 2019
Great first dealership experience Spencer was very helpful and informative throughout my visit. He made my first car purchase from a dealership very easy. The facility was very impress Spencer was very helpful and informative throughout my visit. He made my first car purchase from a dealership very easy. The facility was very impressive with an assortment of complimentary hot beverages. I would highly recommend IDE Volkswagen. More
by Vwdealrater007
January 02, 2019
Great to deal with Christian was awesome to deal with. Made it a quick process with the best price and they had exactly what i wanted. I highly recommend Christian and I Christian was awesome to deal with. Made it a quick process with the best price and they had exactly what i wanted. I highly recommend Christian and Ide. More
by RollTide
Employees Worked With
Christian Sargent, Mike Anello
January 02, 2019
Seamless sales experience We decided to look at the VW Atlas SEL as a potential replacement for our current leased SUV. Spencer Clarke made the test drive and informative aspec We decided to look at the VW Atlas SEL as a potential replacement for our current leased SUV. Spencer Clarke made the test drive and informative aspects of the meetings easy and comfortable. We worked out a price for a 2018 Atlas that felt like a great deal, so we moved forward. Mike Anello in Finance made the lease signing simple. We were impressed with the professionalism and the overall environment at Ide — it's a well-run organization and etch vehicle has beat our expectations. More
by jsroc
December 30, 2018
I needed a car and I was able to get one. I only wish that the car came with a drivers manual, as I don’t know the functions of some of the buttons nor am I able to and I was able to get one. I only wish that the car came with a drivers manual, as I don’t know the functions of some of the buttons nor am I able to get the back windscreen wiper working. More
by Marybeth
Employees Worked With
December 29, 2018
2016 VW Tiguan Antonio Gonzalez was my salesman and he was fantastic! I would highly recommend the Dick Ide Family Dealership for any vehicle purchase! Thank you! Antonio Gonzalez was my salesman and he was fantastic! I would highly recommend the Dick Ide Family Dealership for any vehicle purchase! Thank you! Kristen Kelleher More
by Kristen
December 27, 2018
Easiest dealer I've worked with Everyone there was very friendly and easy to work with. They were not overly pushy with any extras like undercoating, financing, or extended warrantie Everyone there was very friendly and easy to work with. They were not overly pushy with any extras like undercoating, financing, or extended warranties. Happy with the overall experience and definitely happy with my vehicle. More
by Kairuriak
Employees Worked With
Christian Sargent, Mike Anello
December 27, 2018
Great experience! Spencer Clarke was very friendly, knowledgeable, and accomodating. We came in mid-morning on Christmas Eve and he took his time with us and we worked Spencer Clarke was very friendly, knowledgeable, and accomodating. We came in mid-morning on Christmas Eve and he took his time with us and we worked together to close the deal on a 2018 Tiguan Limited. Mike Anello in Financing was excellent as well. We're very happy we chose Ide. More
by MJW11
December 26, 2018
Wonderful Ide Volkswagen has a wonderful staff. Informative, helpful, and it's a gorgeous facility. Thanks for being a great salesman Nick. Mike went above and Ide Volkswagen has a wonderful staff. Informative, helpful, and it's a gorgeous facility. Thanks for being a great salesman Nick. Mike went above and beyond to explain what protection plans they offer and what would be best. Never once did I feel pressured into a buy by these two. I look forward to continued business. More
by Pking
December 26, 2018
Fantastic service The sales experience at Ide VW is what I expect when I shop for a car. The staff was very friendly and respectful. Spencer was knowledgeable on the v The sales experience at Ide VW is what I expect when I shop for a car. The staff was very friendly and respectful. Spencer was knowledgeable on the vehicle I was purchasing and it helped me come to the decision to purchase. He was also helpful throughout the transaction making sure I had no questions until the minute I drove off the lot. I would definitely work with him again. Michael at finance was great also. He kept it down to earth and didn't try to sell me on anything i didn't need. I'd be happy to purchase again from here. More
by Zookab
December 23, 2018
Flawless Transaction. After shopping around I fell in love with VW Tiguan, David provided amazing service, wasn’t pushy and very knowledgeable. Easiest transaction yet and After shopping around I fell in love with VW Tiguan, David provided amazing service, wasn’t pushy and very knowledgeable. Easiest transaction yet and 5 star customer service. Thank you David and team!! More
by IL2018
