Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Pleasant Experience First time I’ve done business with this dealer. I will be back though. They made buying a used car a smooth and enjoyable transaction. No games, no pr First time I’ve done business with this dealer. I will be back though. They made buying a used car a smooth and enjoyable transaction. No games, no pressure, just a professional sales department. More
David Runzhansky Easy to do business with, very responsive and a nice guy. Happy to give him the business with my first corporate car. Tammi Standen was outstanding Easy to do business with, very responsive and a nice guy. Happy to give him the business with my first corporate car. Tammi Standen was outstanding. More
Christian the Sarge, Sargent! Great buying experience at IDE VW. Christian was attentive, patient and went above and beyond my expectations! At IDE VW, their goal isn’t to push Great buying experience at IDE VW. Christian was attentive, patient and went above and beyond my expectations! At IDE VW, their goal isn’t to push a vehicle on you but to make sure your happy and proud of what you buy! Thanks again Christian! More
Spencer is the dude! Between Spencer handling all sales and pick-up related concerns, paperwork, communication, details, and Tammi doing the same in the context of financi Between Spencer handling all sales and pick-up related concerns, paperwork, communication, details, and Tammi doing the same in the context of financing; couldn't be more satisfied. The entire experience was as easy as could be, timely, and without any confusion/mystery. More
Great experience I’ve visited six different dealerships before buying my VW Tiguan at ide. The experience at the ide dealership was superior to the others because it I’ve visited six different dealerships before buying my VW Tiguan at ide. The experience at the ide dealership was superior to the others because it was a more comfortable environment, we were able to test drive the car without anyone breathing down our neck, and it was low pressure. Spencer was great to work with and we ended up getting the car we wanted at a price that was fair. More
Third lease with David and Ide VW! David my sales consultant is always very professonal and quick to respond to my questions via email or phone. Can't say enough good things about my aw David my sales consultant is always very professonal and quick to respond to my questions via email or phone. Can't say enough good things about my awesome experience. David, Tammi, the finace manager and Jim in the service department are always a pleasure to work with. Thank you for making it a joy to lease. More
Professional, Thorough, and Highly Responsive Both our sales consultant, Nick, and the finance manager, Tammi, were excellent! Prefer this experience of buying a certified pre-owner car to a prev Both our sales consultant, Nick, and the finance manager, Tammi, were excellent! Prefer this experience of buying a certified pre-owner car to a previous experience with another dealership. The car seems to truly meet the high standards of certification rather than just being given the status. More
An excellent leasing experience I leased a Tiguan at Ide Volkswagon through Spencer. Spencer made the entire process very simple, even though I was asking to lease in another state. I leased a Tiguan at Ide Volkswagon through Spencer. Spencer made the entire process very simple, even though I was asking to lease in another state. More
Great Dealership Had a great experience, all my questions were answered and they were very accommodating. They also did a great job cleaning my car and had very compe Had a great experience, all my questions were answered and they were very accommodating. They also did a great job cleaning my car and had very competitive pricing and good deals like taking off the first months payment. More
An Excellent Car Buying Experience I purchased a vehicle at Ide VW because of Antonio. Antonio is on the sales team but he is more like a customer advocate. Antonio's easygoing demeanor I purchased a vehicle at Ide VW because of Antonio. Antonio is on the sales team but he is more like a customer advocate. Antonio's easygoing demeanor and zero-pressure approach means he took things at my pace. He quickly retrieved the vehicles that I wanted to test-drive. I appreciate that he gave me my space by allowing me to test drive the vehicles solo, letting the car speak for itself while also giving me time to think. Antonio was extremely transparent about the pricing and he was always reachable on his phone. Antonio made this entire car-buying experience a comfortable and pleasurable one. Thanks to Antonio, I was able to purchase a CPO 2012 VW JSW same day! If I was paired with another salesman or at a different dealership, I'm not sure that this sale would have happened. I was coming off of a very negative experience at a different dealership the day before I came to Ide VW and Antonio turned things right around for me! Antonio's follow through shows that he cares about more than just making the sale, as evidenced by him scheduling a next-day appointment to fix a small windshield chip that we didn't notice the day of the sale because it was raining. Thanks again, Antonio! More