Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Efficient and friendly Drove from Syracuse for our car and were happy wit our service and the staff. Tammi was excellent with the financial end and very personable Drove from Syracuse for our car and were happy wit our service and the staff. Tammi was excellent with the financial end and very personable More
Easiest car shopping experience This was the smoothest and fastest dealer experience I've had. All I had to do was sign my name a few times and the staff handled everything even cha This was the smoothest and fastest dealer experience I've had. All I had to do was sign my name a few times and the staff handled everything even changing the insurance over from my trade in to my new Jetta. I will definitely return to Ide for my next vehicle. More
What a Surp1rise We originally went to Ide VW for a different brand used car. Antonio Gonzales was the salesperson we dealt with. After looking at that car, it wasn' We originally went to Ide VW for a different brand used car. Antonio Gonzales was the salesperson we dealt with. After looking at that car, it wasn't what we really wanted. So I asked Antonio about a new Tiguan knowing that it would be way out of my price range. He showed us the 2019 model and it was exactly what we were looking for. Antonio and Joe Preteroti worked their magic after discussing my financial limitations. They made it all possible. The most impressive part of the experience was the personal consideration of my current health problem (pinched nerve). They treated me like a "Queen". When we went to pick up our new car, we met Tammi Standen who handled the paperwork. What an enjoyable experience! As we were leaving Ide VW, it felt like we had just visited "friends" and not just the sales team. There was no stress or pressure. We would definitely recommend IDE VW to everyone. More
We love our new Tiguan! We came to the dealership to test drive a different vehicle and after talking to Spencer he suggested the Tiguan. It is perfect for us. It fits our ne We came to the dealership to test drive a different vehicle and after talking to Spencer he suggested the Tiguan. It is perfect for us. It fits our needs and our budget. It was such a great experience to have a salesperson just talk to us and not feel any pressure. We would have never thought to test drive the Tiguan. Thanks again for providing a great car buying experience. We are happy to recommend this dealership and especially Spencer. More
wonderful experience Purchased a late model Toyota Prius from Ide and had a wonderful experience. The car was priced fairly and there was no funny business from any employ Purchased a late model Toyota Prius from Ide and had a wonderful experience. The car was priced fairly and there was no funny business from any employees at any point during the sale. Our salesmen Nick Weis and Christian Sargent were a pleasure to deal with and Tammi Standen, the financial services manager, was one of the most outstanding individuals I've ever come across in a franchised car dealership. More
Great people Bought a new car. Was going to pick one up in Minnesota due to a good deal but Ide (GM Joe P. And Spencer) made the numbers right so I didn't have to Bought a new car. Was going to pick one up in Minnesota due to a good deal but Ide (GM Joe P. And Spencer) made the numbers right so I didn't have to go the 800 miles road trip. Thank you for that. Also Joe researched the market and got the vehicle we wanted. Other dealers in Roc did not do this effort and great service. Top notch and great dealership. More
Great experience!! We had the best experience with David. He was helpful, patient, knowledgeable, and kind. We are from over an hour away and he had everything ready for We had the best experience with David. He was helpful, patient, knowledgeable, and kind. We are from over an hour away and he had everything ready for us when we got there. We were in and out in no time. I will definitely be doing business with him again!! More
Go see Spencer! This was, by far, the best car buying experience I’ve ever had! Spencer treated me with absolute respect and gave me the best customer service. My new This was, by far, the best car buying experience I’ve ever had! Spencer treated me with absolute respect and gave me the best customer service. My new car is perfect! More
First New Car! Extremely happy with my first new vehicle purchase! In the past ive only had older cars, so when I knew it was time for an upgrade I’m happy I went w Extremely happy with my first new vehicle purchase! In the past ive only had older cars, so when I knew it was time for an upgrade I’m happy I went with Ide VW. From the moment you walk they make you feel comfortable. I was fortunate enough to have Spencer as my salesman. He made sure to go over everything with me, and answer all questions I had. Not once did he make me feel pressured into anything (which I loved). As we went over my options, I’m happy to say I now have a brand new 2019 Jetta! Love this car and will ABSOLUTELY recommend anyone i know looking for something new to Ide VW. Thank you Spencer !! More
Straight forward dealership Courteous people, clean dealership and very satisfied with the price they gave me. Spencer was easy to talk to and asked good questions to figure out Courteous people, clean dealership and very satisfied with the price they gave me. Spencer was easy to talk to and asked good questions to figure out what vehicle was best for us. More