Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I had such an awesome experience working with Spencer, he was so patient with me & I couldn’t be happier with my new car as well!!!! was so patient with me & I couldn’t be happier with my new car as well!!!! More
Fantastic service from start to finish, Nick was very accommodating, answered all of our questions, customer service is excellent, you can see why Ide is so very highly rated within the community accommodating, answered all of our questions, customer service is excellent, you can see why Ide is so very highly rated within the community More
Spencer was great and really helped me get the car I wanted even getting the color I wanted! They went above and beyond my expectations! Thank you! wanted even getting the color I wanted! They went above and beyond my expectations! Thank you! More
Such a great experience to have worked with Spencer. He satisfied all of our needs and wants (we’re not easy to please since we’re so picky!) even came in on his day off so I could pick up the car on my co satisfied all of our needs and wants (we’re not easy to please since we’re so picky!) even came in on his day off so I could pick up the car on my convenience. Very impressed with customer service and work ethic of this individual. If you need a car...Spencer is the guy to see! More
Joe went above and beyond to find the car I was looking for and to have it ready and on site as soon as possible. Thanks Joe! for and to have it ready and on site as soon as possible. Thanks Joe! More
No pressure, very informative, sales staff. After visiting different dealers received best deal from Joe at IDE VW. They also took the time to explain all the important features on the car while adj visiting different dealers received best deal from Joe at IDE VW. They also took the time to explain all the important features on the car while adjusting to social distancing guidelines. Very impressed with this dealership so far. More
Ide VW was great to work with, especially during these times. Joe was quick to reach out to set up an appointment and have a model I was interested in ready to go for me to look at. Spencer took time to g times. Joe was quick to reach out to set up an appointment and have a model I was interested in ready to go for me to look at. Spencer took time to go around the vehicle with me answering my questions and discussing the specs. Ide got back to me very quickly with any questions I had and made the process very smooth and easy. More
Great experience, great cars. It was very easy to set up an appointment and come in. Very easy on the pricing, and the cars are very safe. an appointment and come in. Very easy on the pricing, and the cars are very safe. More
A Painless, Pleasurable Car-Buying Experience I don't purchase new cars very often, and never look forward to the negotiation process. I spent a lot of time researching pricing and dealer reviews I don't purchase new cars very often, and never look forward to the negotiation process. I spent a lot of time researching pricing and dealer reviews before choosing a car from Ide Volkswagen. I started by requesting a price quote online for the car I was interested in. Nick Weis called me and since it was during the pandemic protocol, I made an appointment to go talk with him. What a pleasant experience. Nick is personable, knowledgeable, and low-key. There was never any pressure at all. Dealing with Nick, who in turn has to deal with the boss, Joe Preteroti, was totally no-stress, and we reached an agreement quickly. A total win-win to me. Both Nick and Joe are extremely personable, and I believe they are sincere when they say to let them know if there is anything I need or they can help me with in the future. Thanks, guys. More
Patient, Understanding and Personable Everyone shops around for cars. Another dealer offered to match the pricing that Ide was providing us but they simply did not match the customer servi Everyone shops around for cars. Another dealer offered to match the pricing that Ide was providing us but they simply did not match the customer service and friendliness that we were given at Ide. From the manager to the sales team to the finance team, everyone was patient, respectful and just good people to work with. They listened to our needs and wishes and went above and beyond to meet them. Overall the experience was very personable even through the unprecedented time we are living in right now. We've only had the car for a little while but it is hands down the nicest drive I've ever had. Well designed, safety conscious and user friendly. More