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Ide Volkswagen
East Rochester, NY
1,062 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,062 reviews
September 06, 2024
David is an asset to IDE Volkswagen. He makes finding the right vehicle at the right price look easy. He listens, cares about what you want and works hard to find it. This time, we were He makes finding the right vehicle at the right price look easy. He listens, cares about what you want and works hard to find it. This time, we were just stopping in early before the end of our lease out of curiosity. We were not expecting to find anything yet. Somehow we ended up with a brand new Tiguan SE in the exact colors and features I’ve always wanted. We are now (unexpectedly) driving our new car! Thank you David, always a pleasure. More
by PJWelch
Employees Worked With
August 30, 2024
Excellent all the way around. Definitely would recommend to anyone looking for a vehicle Sidney was excellent ,and Christina was excellent gold star all the way! Definitely would recommend to anyone looking for a vehicle Sidney was excellent ,and Christina was excellent gold star all the way! More
by dv612710
August 29, 2024
David is the man. I’m very happy he was my sales representative. He deserves a big raise from IDE VW because he works tirelessly on weekends, nights, whenever. And he’ I’m very happy he was my sales representative. He deserves a big raise from IDE VW because he works tirelessly on weekends, nights, whenever. And he’s no nonsense. More
by Rgldr1190
August 29, 2024
Very professional, no nonsense. I told them what I was looking for and they helped. It was a pleasure working with them. I told them what I was looking for and they helped. It was a pleasure working with them. More
by ericwmorris8
August 26, 2024
Spencer is a true professional. He was a pleasure to deal with in every way. He was very responsive and patient and made the car buying process a great experience. Thank you, Spen He was a pleasure to deal with in every way. He was very responsive and patient and made the car buying process a great experience. Thank you, Spencer! More
by Tael
August 22, 2024
This was the third car we car we bought from them and has been a simple easy process each time! been a simple easy process each time! More
by J.bitely
August 16, 2024
Spencer and the staff at Ide saved me when my car died at the worst possible time. I was able to get in a new vehicle in record time. I agree with another reviewer that you might find cheaper prices elsewh the worst possible time. I was able to get in a new vehicle in record time. I agree with another reviewer that you might find cheaper prices elsewhere, but I chose Ide for its community involvement and family ownership. I wasn't disappointed. More
by jcotton77
August 14, 2024
Spencer was very professional and knowledgeable without being salesy. and he helped me find the exact car I wanted. Thank you so much! being salesy. and he helped me find the exact car I wanted. Thank you so much! More
by Ryanorealtor
Employees Worked With
August 11, 2024
Spencer was so helpful and very patient with all of my questions. Thank you so much! questions. Thank you so much! More
by Caroline
August 05, 2024
David kept the unnecessary car dealer chit-chat to a minimum and allowed me to purchase what I wanted as expeditiously as possible; Thank You! Now, Ide VW I gave only 4 stars to as they seem less tha minimum and allowed me to purchase what I wanted as expeditiously as possible; Thank You! Now, Ide VW I gave only 4 stars to as they seem less than a dealership at the top of their game. It was almost like a throw-back to the small VW dealerships of the 70's. Not necessarily a bad thing but I wasn't inspired by it, either. I wasn't unhappy with what I saw but not overly impressed either; seems like a store that is for sale to a larger dealer group. More
by mrdale14424
Employees Worked With
