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Ide Volkswagen
East Rochester, NY
1,071 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,071 reviews
November 22, 2024
Have had some warranty work done recently on a new 2024 Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about reso Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about resolving these things with no hesitation to resolve. The communication and work completed all went very well. Joe is very customer oriented and his service advisor team along with the on site detail shop follows his lead on this approach. Not my first newly purchased VW but first from Ide. I would purchase my next VW at Ide. More
by sreynold1
November 17, 2024
Spencer was incredibly helpful with finding our daughter a used car! We needed one with good safety features for Buffalo. a used car! We needed one with good safety features for Buffalo. More
by ellabella3
November 10, 2024
We received very courteous and professional service from IDE. I would recommend both Spencer and IDE IDE. I would recommend both Spencer and IDE More
by Carolyn
Employees Worked With
November 09, 2024
Best, faster and easiest experience in leasing a car. From the beginning to the end with a streamline process. From the beginning to the end with a streamline process. More
by Mario
November 09, 2024
Sydney was the best! Knowledgeable and professional she made the whole process run very smoothly! I would absolutely buy another car from her! Knowledgeable and professional she made the whole process run very smoothly! I would absolutely buy another car from her! More
by Odellj
November 04, 2024
Sydney was great! ! She answered all my questions. She had both vehicles I was interested in ready for me to test drive. She Is knowledgeable on all aspects. Sydney m ! She answered all my questions. She had both vehicles I was interested in ready for me to test drive. She Is knowledgeable on all aspects. Sydney made buying a car stress free and fun!! More
by katie8156
Employees Worked With
October 22, 2024
Purchased a new Atlas and Christina was fantastic to work with. She was very knowledgeable about the vehicle and was a pleasure to do business with. They were very fair with my trade as well. with. She was very knowledgeable about the vehicle and was a pleasure to do business with. They were very fair with my trade as well. More
by mgeen27
Employees Worked With
Christina Young
October 21, 2024
purchased a used vehicle from Spencer who worked with me for over 10 tens to get the final information in lace to close the purchase for over 10 tens to get the final information in lace to close the purchase More
by Acascian
October 16, 2024
Ide VW always provides an amazing experience- Spencer went above and beyond for us again. Highly recommend him and the whole team! went above and beyond for us again. Highly recommend him and the whole team! More
by Leslie
October 10, 2024
Wonderful experience again! Spencer was easy to work with and made the transaction super easy! Would recommend over and over! Spencer was easy to work with and made the transaction super easy! Would recommend over and over! More
by Katiealaimo78
Employees Worked With
