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Ide Volkswagen
East Rochester, NY
1,050 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,050 reviews
October 06, 2024
David was a great help and gave us a smooth and enjoyable buying experience. He gave us all the tools and information we needed to make our decision with no pressure. He smoothed over the confusing parts, at buying experience. He gave us all the tools and information we needed to make our decision with no pressure. He smoothed over the confusing parts, attended to all the details with no fuss and we were home without a car in a couple of days. I would be very happy to do business with him again. More
by hbradstreet
Employees Worked With
October 06, 2024
Dave was wonderful to work with, very knowledgeable and a great sense of humor too! great sense of humor too! More
by ashbery.james
September 29, 2024
I had to get a new car after only having my previous volkswagen for a year and a half due to an accident (a car I LOVED) and I was miserable going i to the dealership. Christina was so sweet, very accom volkswagen for a year and a half due to an accident (a car I LOVED) and I was miserable going i to the dealership. Christina was so sweet, very accommodating and made the experience as painless as possible. I was so thankful for her and super glad I chose IDE! Thanks again Christina!!! More
by Elizabethgurz
September 26, 2024
My 2nd lease with David and our 4th car through him, he is simply the best! Takes the time and care to work with me and talk to my little one. We can’t sing his praises enough! Made the entire process so e is simply the best! Takes the time and care to work with me and talk to my little one. We can’t sing his praises enough! Made the entire process so easy and seamless. More
by emh6586
September 21, 2024
David was kind and followed up in a timely manner. He worked with me to find what I was looking for. He worked with me to find what I was looking for. More
by Peskyamma
September 19, 2024
purchased a vehicle with factory and extended warranty within 4 days and 290 miles vehicle began knocking, factory warranty declined repairs and ide volkswagon wont do anything to honor lemon law warranty within 4 days and 290 miles vehicle began knocking, factory warranty declined repairs and ide volkswagon wont do anything to honor lemon law warranty. took my loaner vehicle away and did nothing to fix the car i purchased now im out of a car and making payments. pathetic, i will never work with the ide family of dealers again. More
by jpb33271
Employees Worked With
September 11, 2024
I think this is my 5th VW that I've leased from Dave and Ide. Dave always goes the extra mile to make sure everything is taken care of. He's a true professional and I would highly recommend Dave and the fol Ide. Dave always goes the extra mile to make sure everything is taken care of. He's a true professional and I would highly recommend Dave and the folks at Ide VW. More
by Ed T
Employees Worked With
September 09, 2024
I recently bought a Volkswagen Taos from David at Ide Volkswagen in East Rochester. I couldn't have asked for a better experience. David was friendly and answered all of my questions, and helped me buy Volkswagen in East Rochester. I couldn't have asked for a better experience. David was friendly and answered all of my questions, and helped me buy the car I wanted at a fair price. After I purchased my car he made follow up calls to make sure I was fully satisfied with my experience. More
by Joe
Employees Worked With
September 06, 2024
David is an asset to IDE Volkswagen. He makes finding the right vehicle at the right price look easy. He listens, cares about what you want and works hard to find it. This time, we were He makes finding the right vehicle at the right price look easy. He listens, cares about what you want and works hard to find it. This time, we were just stopping in early before the end of our lease out of curiosity. We were not expecting to find anything yet. Somehow we ended up with a brand new Tiguan SE in the exact colors and features I’ve always wanted. We are now (unexpectedly) driving our new car! Thank you David, always a pleasure. More
by PJWelch
Employees Worked With
August 30, 2024
Excellent all the way around. Definitely would recommend to anyone looking for a vehicle Sidney was excellent ,and Christina was excellent gold star all the way! Definitely would recommend to anyone looking for a vehicle Sidney was excellent ,and Christina was excellent gold star all the way! More
by dv612710
