Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
1,067 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,067 reviews
March 26, 2024
David was great! His response time and communication were the best I have ever had, and I have bought many cars in my life. His response time and communication were the best I have ever had, and I have bought many cars in my life. More
by timn50302
Employees Worked With
March 22, 2024
Spencer was an amazing salesman and it was a smooth car buying experience would buy from him again! buying experience would buy from him again! More
by Holly22
March 20, 2024
David was wonderful to work with- we couldn’t recommend him & our experience with IDE VW enough! Our car buying experience was very enjoyable. him & our experience with IDE VW enough! Our car buying experience was very enjoyable. More
by Kwhite624
March 16, 2024
Everything about our experience at IDE Volkswagen was amazing. It was a pleasure to do business with Spencer. amazing. It was a pleasure to do business with Spencer. More
by Diana
March 15, 2024
Spencer was fantastic to work with. No pressure, just super helpful. Highly recommended you ask for him when you shop at Ide! No pressure, just super helpful. Highly recommended you ask for him when you shop at Ide! More
by Jill
Employees Worked With
March 12, 2024
Process from start to finish was painless and they were able to find me the color I wanted from another dealer. I love my Atlas! able to find me the color I wanted from another dealer. I love my Atlas! More
by mbenedict114
March 05, 2024
Always a pleasure to deal with the Ide Volkswagen team. Thank you for another successful purchase. Thank you for another successful purchase. More
by dmsantiago81
February 22, 2024
Spencer was amazing to work with. He educated us about our car options without overwhelming us or pressuring us to rush into a decision. Would definitely recommend Ide VW!! He educated us about our car options without overwhelming us or pressuring us to rush into a decision. Would definitely recommend Ide VW!! More
by Sydneysaccone
February 22, 2024
Quick, easy and painless. I would highly recommend Spencer and Dick IDE. Great service too. I would highly recommend Spencer and Dick IDE. Great service too. More
by Waltjohn1963
February 16, 2024
VW Service Department does not answer the phone and does not return voice mails. Sorry to bother you, you are not the only VW Dealer in town. Service is supposed to be a profit center not an anti-sales d not return voice mails. Sorry to bother you, you are not the only VW Dealer in town. Service is supposed to be a profit center not an anti-sales department. Did not bring the car in for Recall notice since they did not call back. More
by WNYRV
Employees Worked With
Voice Mail System , No human contact.
