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Ide Volkswagen
East Rochester, NY
1,086 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,086 reviews
May 01, 2024
I am totally impressed with my first service visit at Ide VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estima VW East Rochester!! From my initial call to set up my appointment with Ty Shelton to my reception upon arrival. They got my car right in and estimated 1 1/2 hours for repairs which only took 1 hour. The customer waiting area was top notch (TV, Snacks, Private Office if needed to work during your visit, coffee, water). It was a perfect experience!! More
by donnam1
Employees Worked With
Ty Shelton
May 01, 2024
My second lease from Ide, and just as pleased with the process! Thank you so much! process! Thank you so much! More
by brittaylor
April 28, 2024
Very efficient and seamless. Spencer made us feel at home while shopping for a vehicle. I felt like we were treated very fair and no pressure sales at all. Highly recommended. Th Spencer made us feel at home while shopping for a vehicle. I felt like we were treated very fair and no pressure sales at all. Highly recommended. Thanks again! More
by Backintown
April 28, 2024
Spencer changed the car buying experience: he could speak to all features of the car; he answered every question I had; he created a no-stress, no-pressure environment. And, the Taos is great! to all features of the car; he answered every question I had; he created a no-stress, no-pressure environment. And, the Taos is great! More
by c2lorek
April 28, 2024
Convenient, friendly, straight forward sales experience. The product speaks for itself. So many extras come standard, with VW. The product speaks for itself. So many extras come standard, with VW. More
by marc.boeh
April 27, 2024
It was pleasure doing business with Sydney. I especially appreciate the follow-up after the sale on the items that we had discussed. I especially appreciate the follow-up after the sale on the items that we had discussed. More
by Walldeutsch
April 27, 2024
Great experience with Christina- she made the process easy and pain free. No pushy sales pitches, great group of employees! easy and pain free. No pushy sales pitches, great group of employees! More
by lhew0814
April 26, 2024
This is our second purchase at IDE VW. The service and staff are great! We have our cars serviced there as well. Top notch!! The service and staff are great! We have our cars serviced there as well. Top notch!! More
by Rachelherendeen
Employees Worked With
April 25, 2024
We really appreciate Spencer’s professionalism. VW had an amazing promo that we couldn’t pass up and Spencer made it even easier to commit to the Atlas. He was patient and knowledgeable on everythi VW had an amazing promo that we couldn’t pass up and Spencer made it even easier to commit to the Atlas. He was patient and knowledgeable on everything. Thanks Spencer! More
by Ruthie
April 25, 2024
Ide Volkswagen did right by hiring and keeping David Ruzhansky. He is one of the best, if not the best car salesman I had ever encountered. He addresses all of my inquiries in a direct and concise manne Ruzhansky. He is one of the best, if not the best car salesman I had ever encountered. He addresses all of my inquiries in a direct and concise manner, including during the negotiation process. To me, that is the greatest form of respect a professional staff can show to potential customers. No time was wasted for either party (me or him/Ide Volkswagen). My most enjoyable experience was negotiating with David. More
by ti pham
