Ide Volkswagen

My car buying experience at Dick Ide Volkswagan was one of the more pleasant car buying experiences I have had. Dan was very professional and once we decided on a purchase price everything was seamless of the more pleasant car buying experiences I have had. Dan was very professional and once we decided on a purchase price everything was seamless from the paper work to the vehicle pick up. I am very satisfied with my purchase and the experience at your dealership. Thank You Dan and Jim ( in financing). Kevin M. Smith More

James and Dan were great to work with no pressure from either one of them, even introduced us sales manager who was also great to work with nice to see good old customer service for a change. Thank you either one of them, even introduced us sales manager who was also great to work with nice to see good old customer service for a change. Thank you all will definitely do business with you in the future! More

Found the car online (650 miles from my home) and began an email/text conversation with Samantha Choi. She answered all questions, of which I had many! She was very pleasant and helpful. I bought the car s an email/text conversation with Samantha Choi. She answered all questions, of which I had many! She was very pleasant and helpful. I bought the car sight unseen (except pictures), and Sam took additional pics of the areas I couldn't see in the advertising pics. Sam was very helpful and clearly wanted to earn my business! When my wife and I arrived at the airport we were picked up by Sam Choi, who was very pleasant and helpful! We were treated well all along the way. Since they just had a 20" snowfall, they left our car inside! Sam Choi also included her own snow brush in the car since we had not brought one! Paul Stojanov in the finance department is a real professional and a credit to the store as well! I have been involved in various levels of management in the automotive industry for 20 years and generally don't buy cars from dealers, but this experience was fantastic! Thanks again Samantha Choi, Paul Stojanov, and Dick Ide Volkswagen! More

Dan was extremely friendly and well versed in the VW line. He helped us zero in on the model we wanted, that met our needs. I will be recommending him and this dealership to all my family and friends! T line. He helped us zero in on the model we wanted, that met our needs. I will be recommending him and this dealership to all my family and friends! Thanks Dan! Scott G. More

dan was great! i lost my car due to hurricane sandy and everyone at dick ide was super helpful and got me into a new car asap! thanks again! everyone at dick ide was super helpful and got me into a new car asap! thanks again! More

I like the low pressure sales approach and the friendly and positive additude of all of the staff I met. This indicates to me that the Ide VW team is happy with the way they are treated. and positive additude of all of the staff I met. This indicates to me that the Ide VW team is happy with the way they are treated. More

I recently purchased a very low mileage 2009 Tiguan from Dick Ide Volkswagen and found the sales, service and management to be very friendly and helpful during the pre-sales, sales and post-sales processes, Dick Ide Volkswagen and found the sales, service and management to be very friendly and helpful during the pre-sales, sales and post-sales processes, without the high-pressure tactics of some dealers. Dan was great to work with and very knowledgable in the Tiguan, was thorough in preparing the sale and explained every aspect of the car during delivery. When a problem was discovered with one of the tires after the sale, service was easy to work with in correcting the problem. Because I haven't had any real services done yet, I rate them good based on their response to fixing the tire issue. In my mind a dealer service rates Great when they go above and beyond expectations, showing a genuine commitment to great customer satisfaction. I look forward to experiencing that in the future. By the way ... I love driving the Tiguan and I am convinced it is one of the best-handling small SUVs on the market, and with very high build quality. More

It’s great working with Ide because everyone is so friendly! You get the feeling people are actually glad that you stopped by. You don’t feel like you’re taking them away from something else they’d ra friendly! You get the feeling people are actually glad that you stopped by. You don’t feel like you’re taking them away from something else they’d rather be doing. It’s a nice, warm, comfortable atmosphere. My salesperson here was Paul Yohannes, who was great from start to finish. He told me more than I’d ever want to know about the car, and I probably told him more than he wanted to know about my car. He was very professional. I purchased a 2013 Jetta TDI Sportwagen. I really need a wagon for all that I do and for hauling all kinds of stuff around. I love the fact that it’s diesel because it's going to get great mileage. It has that super VW styling and drives wonderfully! When I was shopping, I also considered a Toyota Prius. But since I have already owned two VW’s, the Prius just looked a little plain . It didn’t have the style or the fun of VW, and frankly for the kind of driving I do, the VW is going to be just as fuel-efficient. I heard about Dick Ide Volkswagen of East Rochester because I did business here with the former owners. The Ides are always advertising on television and I know them personally, so when I heard that they had purchased this VW dealership, I was looking forward to working with them. I think the main thing that makes this dealer different from others is that it doesn’t feel like they just want to sell you a car. You don’t feel like people are pushing to get you to make a decision. If you come in and buy a car that's fine; and , if you don’t walk away with one that’s fine too. More

Working with Todd made the purchase of my new 13 VW CC the easiest car purchase I have made to date. Todd was very accommodating and worked with me over text and email which made my life a lot easier. Goi the easiest car purchase I have made to date. Todd was very accommodating and worked with me over text and email which made my life a lot easier. Going forward I will be using this dealer to service both the VW's that I own, in fact my 2011 VW was in for service and was diagnosed, repaired under warranty, and lastly delivered to me in time. Very happy with the new management at this dealer, back when it was Vincent VW I would not set foot in this location and had to take my cars 20 miles to the other side of town which I don't see myself doing again. Thank you Todd and good luck at VW of East Rochester! More

I was in the market for a Volkswagen for a few months now and saw that Dick Ide bought out Vincent, so I decided to go down and check out the cars there. I had a great experience. Dan was a great salesman an and saw that Dick Ide bought out Vincent, so I decided to go down and check out the cars there. I had a great experience. Dan was a great salesman and he hooked me up. He gave me all the information I needed to make a good decision and I felt like I did that. I’m very happy with everything. I ended up getting the 2013 VW Jetta GLI. I went in a hundred different directions with the color and I didn’t know what to do. I came down checked out all the colors, and I loved the white. More