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Ide Volkswagen

East Rochester, NY

4.9
1,066 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail. In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000. In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP. We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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333 North Washington St

East Rochester, NY

14445

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Showing 1,066 reviews

April 03, 2014

Everyone is friendly and courteous. Service is always prompt and efficient. I love how easy it is to go online and schedule a visit. I have always been able to get in quickly and at a time that is conven More

by Edoyle74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 11, 2013

A shout out to Dick Ide Volkswagen! Great customer Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work a More

by sverna
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Gary Dianetti
Jan 02, 2014 -

Ide Volkswagen responded

Thank you for leaving us such an excellent review! We are glad that you had such a pleasant experience while servicing your vehicle at Dick Ide Volkswagen with Gary, and we make it our goal to ensure every visit is just as great. We hope that you will allow us the opportunity to assist you in the future with any automotive needs or questions that may arise. We thank you for choosing Dick Ide Volkswagen and giving us a chance! Don't forget to like us on Facebook and follow us on Twitter for updates, news, and inventory! Facebook.com/IdeHonda @IdeDealerships Thanks again, -Rich Ide

November 06, 2013

I purchased my fifth VW Beetle this past June, 2013. James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All More

by harveyae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Redden
Jan 02, 2014 -

Ide Volkswagen responded

Hello Anne, Thank you for the kind words about your experience here at Dick Ide Volkswagen! We strive to achieve 100% customer satisfaction, and are so glad your car buying experience, as well as your recent service experience was so great! Please feel free to contact us, or swing by the dealership if you have any questions. We look forward to seeing you in the future, and be sure like us on Facebook and follow us on Twitter for prizes, updates, news, and inventory! Facebook.com/Volkswagen @IdeDealerships Thanks again, -Rich Ide

August 22, 2013

what can i say, what a great experience yet again. I had to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the e More

by legoman2141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : James redden
Aug 23, 2013 -

Ide Volkswagen responded

Mark, Thank you for taking the time to leave us such an excellent review! We are glad that you had such a pleasant experience working with James and Gary at Dick Ide VW, and we make it our goal to ensure every visit is just as great. It was our pleasure to assist you during your service visit, and we hope that you will allow us the opportunity to assist you in the future with any automotive needs or questions that may arise. Thanks again, Rich Ide

June 27, 2013

I would highly recommend Dick Ide Volkswagen to anyone. I love my new car and the dealership. It was easy and great. There were no hidden charges and they were willing to work with my mom. More

by PMCode
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2013 -

Ide Volkswagen responded

Thanks so much for the great feedback! We are so happy to hear that our VW team could provide you with such a positive car buying experience, and we look forward to seeing you again. We hope that you are enjoying your new vehicle and we'll be more than happy to assist you if you have any questions or concerns moving forward. Don't forget to like us on Facebook and follow us on Twitter for updates, news, and inventory! Thanks again, -Rich Ide

June 21, 2013

Dealer and Dan was able to get me into the car I want in less than 24 hours when another local dealer code named dorschel. Just kidding that's no code name that the actually dealer. Dick IDE and Dan were pe More

by Hallbt192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 24, 2013 -

Ide Volkswagen responded

Thank you for setting time aside to share this positive feedback about your experience and sharing some of the benefits of coming to a Dick Ide dealership! We love having great team members like Dan, and we're ecstatic to read that you have enjoyed working with him. We sincerely appreciate your business, and we look forward to providing you with excellent customer service in the future. Don't forget to like us on Facebook and follow us on Twitter for updates, news, and inventory! Thanks again, -Rich Ide

June 07, 2013

Actually want to just buy a car and actually got more that I expected. My wife purchased a VW Sportwagen from a different VW dealer about a year earlier. We liked it so much, when my GTI needed to be More

by fsteiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 12, 2013 -

Ide Volkswagen responded

Thank you for this great review! Our customers are our top priority, and we are happy to hear you had such a great experience with Dan during your recent trip to Dick Ide VW. We are always here to help, so please do not hesitate to let us know if you have any questions regarding your new car. Thank you so much for choosing Dick Ide VW, and be sure to find us on Facebook and Twitter to get updates on inventory, contests, and more. Thanks again, -Rich Ide

April 29, 2013

Knowing the reputation that the VW dealer had before It was Dick Ide, I was hesitant to even stop by. But being lazy and not wanting to drive to Henrietta, living in East Rochester, I decided to give them More

by danevans1372
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 30, 2013 -

Ide Volkswagen responded

Thank you for giving us a chance to earn your business and for leaving us such an excellent review! We are glad that you had such a pleasant experience while at Dick Ide VW, and we make it our goal to ensure every visit is just as great. It was our pleasure to assist you during your car buying experience, and look forward to assisting you in the future with any automotive needs or questions that may arise. We thank you for choosing Dick Ide VW, and hope you're enjoying your new vehicle! Don't forget to like us on Facebook and follow us on Twitter for updates, news, and inventory! Thanks again, -Rich Ide

April 24, 2013

Dan was a great to work with, he made my car purchasing experience extremely easy and I would be happy to worked with Dickide and Dan again. More

by tedplenge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 25, 2013 -

Ide Volkswagen responded

Thank you for taking the time to share your experience with us! We are pleased to hear it was an easy process, and you enjoyed working with Dan! Thank you for choosing Dick Ide Volkswagen of East Rochester, and congratulations on your new vehicle! Don't forget to find us on Facebook and Twitter for inventory, contests, deals, and more! Thanks again, Rich Ide

April 05, 2013

I was pleased with the knowledgeable staff,quick processing of sale and delivery, and found it to be a refreshing change from experiences with former dealer. More

by luftkuhl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Saunders
Apr 25, 2013 -

Ide Volkswagen responded

Thank you for this great review! We take pride in providing the best possible customer experience, and we are so glad you saw us as a refreshing change from a past experience! We look forward to helping you with any questions you may have regarding your new vehicle in the future, so do not hesitate to give us a call or stop in at any time. Thank you for choosing Dick Ide Volkswagen of East Rochester, be sure to find us on Facebook and Twitter to get updates on inventory, contests, and the latest news. Thanks again, -Rich Ide