Ide Volkswagen

A shout out to Dick Ide Volkswagen! Great customer Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work a Service! What a difference a name has made. I got into my VW Tiguan this morning and my coolant light wash flashing and beeping. I drove to work and called Dick Ide since they a right down the street from my office. I spoke with Gary and he told me to stop in; that more than likely it was just my fluid level. I brought it over during my lunch hour and they took it right in and topped me off. When I asked what I owe; he said nothing you are a VW customer! What a difference; when it was Vincent VW I would dread anytime I had to bring my car in for service; on several occasions I had to call my dad who ended up going in with me before any work was done on my car. Thank You Gary and Thank You Dick Ide VW; for your stand up service. It is appreciated; you have restored my confidence and faith! More

I purchased my fifth VW Beetle this past June, 2013. James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All James was the salesperson. He has moved away however took my wonderful new Beetle for 10,000 mile service this am. It was the best experience. All staff was friendly, professional, made me very comfortable in a nice lounge area with large flatscreen tv so I could watch the morning news, plenty of reading materials available and coffee. When my car was finished being serviced I was told that everything needed, ie: oil change, etc. was completed and, on top of that, they had washed it and dried it off! She was parked out in front of the dealership not only all serviced and ready to go but nice and shiny and sparkly as well. Of course now she is the queen of the highway!! I love my Beetles, would not drive anything else and I love dealing with this dealership. It just seems they do everything right!!!! Anne Harvey Canandaigua, New York More

what can i say, what a great experience yet again. I had to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the e to get my CV Boot and joint fixed, which was, i found out at my inspection. the service department went above and beyond, in every way. i have the extended warranty, but it was missing paper work. James got the paper worked straightened out, and got my car fixed. They even replaced my gas cap, due to a broken strap. as well as fixed the window washer hose, that sprung a leak. some times the small things make the biggest difference. it is always a pleasure coming to the new Dick Ide Volkswagen of East Rochester. Gary and James are the best, they treat everyone with respect and they do what is right. i cant wait to see the dealership grow and see what is to come. I know when i start to look for a new car it will be with Dick Ide Volkswagen of East Rochester. i wish i could rate higher then a 5. thank you again Mark More

I would highly recommend Dick Ide Volkswagen to anyone. I love my new car and the dealership. It was easy and great. There were no hidden charges and they were willing to work with my mom. I love my new car and the dealership. It was easy and great. There were no hidden charges and they were willing to work with my mom. More

Dealer and Dan was able to get me into the car I want in less than 24 hours when another local dealer code named dorschel. Just kidding that's no code name that the actually dealer. Dick IDE and Dan were pe less than 24 hours when another local dealer code named dorschel. Just kidding that's no code name that the actually dealer. Dick IDE and Dan were perfect and offered a better price, quicker time, and overall better experience. Plus the lifetime free oil changes didn't hurt. Go to dick IDE for anything and everything and avoid dorschel at all cost. More

Actually want to just buy a car and actually got more that I expected. My wife purchased a VW Sportwagen from a different VW dealer about a year earlier. We liked it so much, when my GTI needed to be that I expected. My wife purchased a VW Sportwagen from a different VW dealer about a year earlier. We liked it so much, when my GTI needed to be replaced, another TDI Sportwagen was the obvious choice. We stopped by Dick Ide and Dan Welch was very helpful in drafting up a good deal. When picking up the car, it became clear this dealership is really concerned about customer satisfaction. Dan went though everything making sure I fully understood the financing, add-ons, options, warranty and especially how to use all the features of the car. The Car was perfectly detailed like a show car and had a full tank of gas. It was a very relaxed and comfortable experience (no pressure). This pickup process seems to be dealership quality standard. By comparison, the year before, the other dealer seemed to be only concerned about selling extras, then slapped on a set of plates and waved goodbye. We left with rattling licence plates and no knowledge of how to use many very important features and no owners manual. A year later, Dan covered many of the little tricks/tips we were unaware of. So I'm very pleased with my new Sportwagen and also more pleased with my wife's year old Sportwagen. More