Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Steve was wonderful. He went above and beyond the job by sending us our garage door opener we left in our truck. Great job! I would come back! was wonderful. He went above and beyond the job by sending us our garage door opener we left in our truck. Great job! I would come back! Brian Hill More
Good, quick service! They were able to diagnose the issue in about an hour and ordered parts right away. My car went into the garage within 10 minutes of my scheduled app They were able to diagnose the issue in about an hour and ordered parts right away. My car went into the garage within 10 minutes of my scheduled appointment. More
Great experience with my Jetta sportwagon purchase! Pleasantly surprised with my new vehicle purchase (historically, I have always purchased used cars). David was really knowledgeable on the vehicle; cl Pleasantly surprised with my new vehicle purchase (historically, I have always purchased used cars). David was really knowledgeable on the vehicle; clearly explained all of the pros/cons and didn't rush me with my decision. He was consistently accommodating with my requests (3 separate test drives!). I checked around and they provided a really competitive price. This is an incredible car for the money - handles like a sports car but with the extra room of a station wagon (we switched from an Outback). - AA & LA More
Great Experience! Steve was great working with my dad and I! I currently live in NYC and my lease was ending. Since I am only home every few months, I needed a car that Steve was great working with my dad and I! I currently live in NYC and my lease was ending. Since I am only home every few months, I needed a car that would work for my dad and I to use. Steve was so helpful via email with coordinating all of the options/pricing. He was very flexible in setting up a test drive and with getting the paperwork shipped to me and ultimately getting the car to my dad. Overall, I would highly rate Steve and the whole dealership! We love our new Passat! More
Thanks Steve - Great Service I had a great experience on a new Passat lease. Most of the dealing was done via email due to time constraints. Steve was great to work with. I wou I had a great experience on a new Passat lease. Most of the dealing was done via email due to time constraints. Steve was great to work with. I would recommend anyone thinking about buying or leasing a vehicle, to stop and have a chat with Steve. More
No pressure buying! After purchasing a vehicle from Dick Ide Honda a few months earlier with no hassles and being extremely satisfied, I reveived a call from Steve Bentiv After purchasing a vehicle from Dick Ide Honda a few months earlier with no hassles and being extremely satisfied, I reveived a call from Steve Bentivegna to discuss my plans regarding my upcoming lease expiration for my VW Tiguan. Steve was professional right from the beginning explaining all my options. I never felt obligated to purchase another vehicle and was not pressured. I ended up leasing a 2015 Jetta for my college aged daughter and remained within budget. The closing was fast and well explained with no surprises. Ide is a well run, locally owned family business. I highly recommend buying from Ide!! Greg More
Customer Service JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all JIm and Gary understand customer service. They care, and it shows. They are the reason I stick with Dick Ide Vw, and why I recommend Dick Ide. Of all the dealership service centers I have dealt with in the past, they are by far the best. More
Excellent I am so pleased with the quality of my car and David was very helpful. I am usually nervous and weary when dealing with salesmen but David put me at e I am so pleased with the quality of my car and David was very helpful. I am usually nervous and weary when dealing with salesmen but David put me at ease. He answered all of my questions and listened to my concerns with patience. I came without a good car and left with an excellent one!! More
No Hassle Experience; Leased 2 new Jetta''s for our Kids. Had a great experience with replacing 2 old vehicles that are 2 college aged kids used on a regular basis. In fact, because our experience was such a Had a great experience with replacing 2 old vehicles that are 2 college aged kids used on a regular basis. In fact, because our experience was such a Hassle Free experience from the time we walked through Ide Volkswagen's Door; we purchased 2 vehicles vs. one. David Ruzhansky (Sales) and the Management Team were very helpful, honest, sincere, and respectful of our objective and budget. I really appreciated it. Safety, Quality, Pricing, Service and Value were all at the top of our list as far as priorities that were considered as part of decision making process. Thanks for a great experience! Mike More
Very Helpful Following a very quick purchase, the Ide team was wonderfull at turning around the new vehicle at an extremely quick pace! Very impressed! Service t Following a very quick purchase, the Ide team was wonderfull at turning around the new vehicle at an extremely quick pace! Very impressed! Service team was wonderful to meet, and knowledgable with the many questions i had purchasing my first diesel! More