Ide Volkswagen

David was helpful and knowledgeable! A true pleasure to work with through this process!! I highly recommend him! A true pleasure to work with through this process!! I highly recommend him! More

Let me tell you about my terrible experience at this sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is st sketchy dealer. I recently brought in my 2022 VW Toas with under 20,000 miles. I came in with a concern about my rear brakes wearing out, which is strange for such a young car. After not hearing from the service department for hours, I was told that my car would not pass inspection without replacing the front brakes. When I questioned this prognosis, I was met with very vague text messages and limited photos. As a college student, my father was assisting me with traversing these car repairs. After several tries calling the service department, we finally got through to them by calling their sales department. After speaking to an unknowledgeable representative, we noticed these photos showed damage that could only be seen with the tire on. As per NYS DMV requirements for an inspection to be complete, a tire must be completely removed in order to fulfill inspection requirements. After several back-and-forth, vague, and rude conversations with the service rep, we were put in touch with the service manager, Joe. Joe was downright rude and disrespectful to my father, over-explaining things to him and not listening to my father's concerns about the ignorance of my original problem, as well as the fact that they had not removed any tires. After this conversation, we made the decision to go elsewhere. Upon my arrival to pick up the car, I was cornered by Joe in his office, where he tried to play off the previous interaction with my father. Later, he stated that he should have dealt with me instead of my father. Finally, after he continuously tried to show me more details about my car after I had explicitly said the moment had passed, the mechanic pulling up my car almost hit not just my father's car but also floored it backwards into their garage. Overall, this was a pretty terrible experience, and I'm still trying to figure out where a magical hole in my brakes came from when they decided to finally show proof that the front brakes needed replacement. More

David was and continues to be helpful to me. What do you get when an old-school woman buys a beautiful high-tech 2025 Tiguan.....a confused older woman! LOL! David is willing to take extra time What do you get when an old-school woman buys a beautiful high-tech 2025 Tiguan.....a confused older woman! LOL! David is willing to take extra time to answer any questions I have, even after I drove the car off the lot. Now that's not only service, it's dedication! I would definitely buy another car from Ide VW and David as my sales person. More

I was dreading buying a car because it is typically overwhelming, but Spencer at IDE made the process so seamless and easy. He was very transparent and was not pushy at all. They were extremely reasona overwhelming, but Spencer at IDE made the process so seamless and easy. He was very transparent and was not pushy at all. They were extremely reasonable and did whatever they could to make sure they stayed within our budget! 10/10, will continue business there! More

This is my second car from IDE and my third Volkswagen. Spencer really went the extra mile to find exactly what I wanted and made the whole process super easy. Great experience from start to finish. Highly Spencer really went the extra mile to find exactly what I wanted and made the whole process super easy. Great experience from start to finish. Highly recommend checking them out! More

David was very informative and helpful. He has helped my family with new cars for 2 generations now. I truly appreciate his thorough answers! He has helped my family with new cars for 2 generations now. I truly appreciate his thorough answers! More

Spencer was great! There were some issues regarding the ability of VW dealers to actually sell the new Buzz because of a recall, but Spencer hung in there and kept us i There were some issues regarding the ability of VW dealers to actually sell the new Buzz because of a recall, but Spencer hung in there and kept us in the loop and today we purchased our new vehicle! Thank you Spencer!! More

If you’re looking at any vehicle at IDE VW, contact David. He will work with you and make sure your taken care of the entire process. He helped me get in a the exact care I wanted, get financing throug David. He will work with you and make sure your taken care of the entire process. He helped me get in a the exact care I wanted, get financing through the exact bank I wanted to use, and was transport the entire way. David worked with my schedule and made the entire process from start to pulling off the lot with no worries on my end because he was transparent then entire process. I can safely say I will be a return customer in the future and will be sending anyone looking at a vehicle IDE, to David. IDE VW had a very clean, professional and warm feeling. Everyone was transparent and friendly the entire process. I have no fear about returning to the for another vehicle in the future, along with sending anyone looking for a vehicle their way. More

Working with Spencer was excellent. Knowing the vehicles I was interested was a plus, for sure. The dealership could do a little better at getting the new owner out the door in a time Knowing the vehicles I was interested was a plus, for sure. The dealership could do a little better at getting the new owner out the door in a timely manner when they schedule pickup, but overall the experience was fine. More

David was very helpful and attentive. He worked with me to get me into exactly what I needed. He worked with me to get me into exactly what I needed. More