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INFINITI of Van Nuys - Service Center

Sherman Oaks, CA

4.8
631 Reviews

631 Reviews of INFINITI of Van Nuys - Service Center

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March 31, 2025

Luis my advisor has kept my beautiful and reliable JX 35 running great - Ron the service manager keeps the teams friendly and dependable More

by DRHARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis service advisor
March 31, 2025

I received great customer service from Luis, he was upfront about my service, and I got my car back in a timely manner. More

by jensen.j0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis from the Service Department
March 30, 2025

Luis the service manager sets the bar for excellence in service delivery! Five star service! More

by ANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
March 30, 2025

As always, amazing team members who take great care of your clients. Thank you! Service was timely. More

by ANACRUZ2283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I’m very disappointed with my last service. I went in to get my radiator repaired and when I got the car back the radiator deposit was completely empty. After paying $900, I would expect to hav More

by SAUCEDOJAZMIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Lazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I satisfied your service, although I have waited for three hours to change an engine oil. More

by YOSHIHIRO_KAWASHIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

They are the best. Son bien atentos . Me encanta que abren temprano. Les doy 10 More

by YARENIVERDUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Luis was great! He clearly explained what was wrong with the car and my options to fix the issues. More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
March 24, 2025

Service was great. Ruiz was very personable and thorough. It didn’t take long to get my service done as well. More

by DNEVINS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

The staffs/management, Mr Lazo and Ruiz took case my Infinity qx60 issue promptly. They arranged ride home and offered to pick up upon fixing it. I salute their professionalm and kindness. More

by Davidoka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Lazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy Ruiz
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