INFINITI of Van Nuys - Service Center

Stephen Chen is great! Stephen Chen was so helpful with my loaner car while my car was being serviced! It helped me so much to have him there at Infiniti of Van Nuys! And F Stephen Chen was so helpful with my loaner car while my car was being serviced! It helped me so much to have him there at Infiniti of Van Nuys! And Felix as well! More

Excellent This is the last time I am writing this review. I've tried three times to send this in. Rick Robinson is one of the reasons that I bought my M37. H This is the last time I am writing this review. I've tried three times to send this in. Rick Robinson is one of the reasons that I bought my M37. He has been my service writer since I bought my I 35 new in 2002. More

Another great experience Rick was very helpful and gave me some good insight into what my car needed for service. I didn't have an appointment, but he came out as soon as I h Rick was very helpful and gave me some good insight into what my car needed for service. I didn't have an appointment, but he came out as soon as I had arrived and got me all set up. Overall, a very good experience. More

Efficient and Pleasant Service Department! Devin handled the servicing of my car with great efficiency and was a pleasure to deal with regarding the service needed and possible repairs. He dese Devin handled the servicing of my car with great efficiency and was a pleasure to deal with regarding the service needed and possible repairs. He deserves a raise!! More

Service experience Great experience, Rick Robinson was my service rep. Always helpful, even calls to let me know that the car is ready. Never had any problems, and would Great experience, Rick Robinson was my service rep. Always helpful, even calls to let me know that the car is ready. Never had any problems, and would recommend him to anyone! More

Great service I took my car for a Oil/Filter change and was helped by Devin de Graca. Wow, what a pleasant, helpful, young professional he is !!!! I Have been go I took my car for a Oil/Filter change and was helped by Devin de Graca. Wow, what a pleasant, helpful, young professional he is !!!! I Have been going to this dealership for the past 7 years? and all service people have been very nice, but Mr. de Graca won! 10 form him. More

accommodating for last minute request On my way home from work, I stopped in for an oil change without an appointment, and the service department was able to perform the maintenance before On my way home from work, I stopped in for an oil change without an appointment, and the service department was able to perform the maintenance before they closed. Wilson Chihuahua was very helpful, professional and easy to work with. More

.... Service is always excellent! Steven Chen, Devin de Graca, and Adam are always excellent in providing service every time I bring in my cars, even for just a simple oil change. Th Steven Chen, Devin de Graca, and Adam are always excellent in providing service every time I bring in my cars, even for just a simple oil change. They are a bunch of crazy guys, but they do put in their full attention to your needs - what you need and what you could defer for later servicing. Also, your car always comes back clean. A couple of times I didn't feel like washing my car, so I brought it in for an oil change! I have a 2006 M35 and a 2008 G35. I love both cars and the people that takes care of it. Keep on. It's the service and attention that brings me back - tho' I have to deal with these "crazy" dudes. More

Great service The whole process was quick and easy from the initial call to the service department, who managed to fit me in with very little notice. The Service C The whole process was quick and easy from the initial call to the service department, who managed to fit me in with very little notice. The Service Consultant that handled my visit was Wilson Chihuahua, he was friendly and professional. He dealt with all the paperwork, got my car booked in and serviced within the minimum of delay; a very good experience. Thanks Wilson. More

Service Review Rick Robinson is one of the finest service advisors I have ever known. He is very helpful and knowledgeable about the vehicles and all of the needs of Rick Robinson is one of the finest service advisors I have ever known. He is very helpful and knowledgeable about the vehicles and all of the needs of his customers. He has made sure that all of my service needs have been handled to my complete satisfaction. I will definitely return to him for future service needs and the Van Nuys Infinity Dealership is my "go to" place for vehicle purchases in the future. More