INFINITI of Van Nuys - Service Center

Service Rep Amazing, not so much the dealership Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it. Why? There was nothing wrong with it the way it was. Steven, and the work of the mechanics is great! I followed them out to Van Nuys from Glendale. That is how great they are!!!!! More

It's as good as the guy you get ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, ...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, the Service Consultant assigned to my cars. He's knowledgeable, efficient, courteous, flexible in terms of serving my calendar needs, and has never made a promise he's failed to keep. Add to that the Dealership's general commitment to service and what you get is truly reliable, economic (and it is that -- I've price-shopped from Santa Monica to Glendale) and prompt service. But again, it helps when you feel your consultant (or whatever noun is currently is in use) has familiarized himself with your needs and goes out of his way to make things work for you; Stephen Chen does that. Nowadays it can be a truly pleasant surprise to be treated like a customer rather than an annoying interruption of the dealer's day... More

Great Service Advisor/Department David Gonzalez, our service adviser is all about customer service. If you need your Infiniti serviced, you have to see David. He's professional, cou David Gonzalez, our service adviser is all about customer service. If you need your Infiniti serviced, you have to see David. He's professional, courteous, and takes care of his clients/customers. He's the reason why we come to Miller Infiniti. Thank you David! More

Great Service The service was excellent. I had my daughters with me and Wilson was very nice and attentive. I recommend this dealer. Even though they are under cons The service was excellent. I had my daughters with me and Wilson was very nice and attentive. I recommend this dealer. Even though they are under construction they still manage to make the experience a positive one. More

GREAT! Other than the remodeling project, the service was excellent. David is an excellent service representative and takes care of his clients. Love the c Other than the remodeling project, the service was excellent. David is an excellent service representative and takes care of his clients. Love the clean car as well! Calvin More

Constantly excellent service I am impressed at how fantastic the service has continued to be at this dealership...every visit has been exceptional. I always had very good service I am impressed at how fantastic the service has continued to be at this dealership...every visit has been exceptional. I always had very good service at Galpin Ford and Center BMW [not to mention completely terrible service at Sunrise Ford]--but this Infiniti dealership has been better than any I have ever dealt with. More

Great service!!! I have worked with Rick Robinson in order to get my car fixed under warranty. Rick made sure that my car was done quickly, had the loaner for me, and I have worked with Rick Robinson in order to get my car fixed under warranty. Rick made sure that my car was done quickly, had the loaner for me, and the car was washed as well. Can't really ask for anything better than that. More

Fast and friendly service and staff Came in for an oil change for my Infiniti QX60. Service was fast and efficient. Great customer service and experience overall. The staff was very frie Came in for an oil change for my Infiniti QX60. Service was fast and efficient. Great customer service and experience overall. The staff was very friendly and answered all my questions and concerns. Will definitely be back. Thank you to my service rep Rick Robinson and to the service team. More

eXcellent serViCee! I was totally completely happY w/ my caR serViCee .. KeEP uP the great wrk guYs! .... DaViD the advisor was verY helpful and friendly in a good way! I was totally completely happY w/ my caR serViCee .. KeEP uP the great wrk guYs! .... DaViD the advisor was verY helpful and friendly in a good way! More

Exceptional experience ! My service adviser is like no other! Steven is thus far the best service adviser I have ever had! He is most helpful, professional, knowledgable and My service adviser is like no other! Steven is thus far the best service adviser I have ever had! He is most helpful, professional, knowledgable and polite! This is second time I'm taking my car to him and I wish I can take all my cars to him. He makes a perfect sample how dealer service adviser should be! More