INFINITI of Van Nuys - Service Center

Difficult Problem Solved David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information systems. There were some glitches, no fault of "team Infiniti", but they persisted until the right parts were secured and the installation could be done correctly. David kept us informed at every step and we are very grateful that he made the extra effort. We have owned three Infiniti cars during a period of over 20 years and we wouldn't take our cars to any other dealership. More

Great service department I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and my car as well as any dealership with which I have done business in the past. Rick knows me when I come in and always knows what I need even before I tell him. My car is always ready when he says it will be and he makes sure I am fully satisfied before I leave the dealership. I cannot say enough good things about the service department and especially Rick. More

Worst Service Ever! Macanic was extreamy DISHONEST. Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealersh Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000. More

Best Service Advice You will Find (Steven Chin) Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need. More

Infinity Van Nuys Service Rocks Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate t Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate their special discounted service offers that they run from time to time. . More

Excellent Service Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back Everybody was great from the service guys and the mechanics. No upsell. I can't can't enough good things about them. I'll be back More

Steven Chen was excellent I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinit I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinity. The customer service is excellent, they give me honest opinions on my car and they treat me correctly. I don't mind paying a little extra for an oil service, when I know its done correctly and I'm treated well. I consider the Nissan Service department next to them worse than Pepboys. More

Car Service David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti bottle water thank you More

Excellent, excellent service Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trus Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trust completely. Steven is the most trustworthy and reliable person I've ever dealt with for car service (maybe for anything!), and he always goes the extra mile. More

Happy Client I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and attentive with me. He simply states the facts, gives me the information that I need and allows me to make a decision on my own without forcing services and I appreciate that. I've been very pleased with his service since the day we met and I will continue to be going to this dealership because of him. Even under construction, the team still manages to provide all around positive character and continues to deliver great service outcome. Thank you!! More