INFINITI of Van Nuys - Service Center

Best experience great staff they really care about the people and want to do the best they can to meet the customers needs thank you very much, very much appreciated great staff they really care about the people and want to do the best they can to meet the customers needs thank you very much, very much appreciated More

Easy no time at all Ive been a customer for 16 years that's all i have to say Satisfied .clean and comfortable waiting area Staff friendly and knowledgeable Infiniti is Ive been a customer for 16 years that's all i have to say Satisfied .clean and comfortable waiting area Staff friendly and knowledgeable Infiniti is great More

Luis Rodriguez is Awesome! Luis R. was very knowledgeable and Customer service oriented! He was very clear on explaining the details/concern with my vehicle! I was pleased. Grea Luis R. was very knowledgeable and Customer service oriented! He was very clear on explaining the details/concern with my vehicle! I was pleased. Great service advisor!! More

The absolute BEST service department I've ever experienced I have to say that Rudy is a great guy. He is very respectful and considerate which is not easy to find nowadays in service departments. I have been i I have to say that Rudy is a great guy. He is very respectful and considerate which is not easy to find nowadays in service departments. I have been in for service a few times and every time Rodolfo Ruiz goes above and beyond to help. The mechanic Forman is great and I can always rely on my vehicle to be perfect everytime. He even helped fix a little issue during his lunch break. That's rare and it was unexpected. These guys are great and I appreciate the service department very much. Oh the shuttle service is awesome too. More

Vehicle became worse after it was supposed to be fixed. No explanations to why my car has become worse. Poor work I think. Went in for repairs and they said it was fixed. But now the car is much worse. No explanations to why my car has become worse. Poor work I think. Went in for repairs and they said it was fixed. But now the car is much worse. More

Efficient David was efficient and honest. I would recommend him. He was friendly and accommodating. I will bring my vehicle back to him for service. Thanks David was efficient and honest. I would recommend him. He was friendly and accommodating. I will bring my vehicle back to him for service. Thanks More

Great Service Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to R Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to Rudy if i ever need help with my car. Amazing guy! More

Fast and easy It was fast and easy, I made my appointment for an oil change and was out of there in an hour. I hope this will be the case every time. Keep up the go It was fast and easy, I made my appointment for an oil change and was out of there in an hour. I hope this will be the case every time. Keep up the good work. More

Car was never fixed I left the car for 3 days Never got the loaner car Never got the receipt for job completion Problems never had been fixed Feel very unsafe to dri I left the car for 3 days Never got the loaner car Never got the receipt for job completion Problems never had been fixed Feel very unsafe to drive Trying to use Uber/Lyft to drive long rides To many expenses for the car that I pay Called few times to reschedule the appointment to leave the car for repairs, no results. Planning to talk to my atterney for resolution. More

Great service person, great experience! It was amazing, the service person was really nice and caring! I had a great time waiting in lounge. The car was washed and the serivice was very quic It was amazing, the service person was really nice and caring! I had a great time waiting in lounge. The car was washed and the serivice was very quick. I would recommend this dealer to everyone! More