INFINITI of Van Nuys - Service Center

Excellent service but dealer is overwhelmed I was very pleased with my experience. My advisor was great, and the service manager gave me a huge discount because another dealer had essentially ri I was very pleased with my experience. My advisor was great, and the service manager gave me a huge discount because another dealer had essentially ripped me off. The only problem: Infiniti of North America allows their franchises to abruptly close, which this time has resulted in Van Nuys being the only accessible dealer for a huge portion of Los Angeles, making it very hard to get an appointment and a loaner. Please, Infinity of North America, get these guys some help! More

Great! As usual :-) I really miss Adam Tran! He was GREAT! The new service advisor that assisted me was awesome too! Cerritos Infiniti is close to me but I choose to c I really miss Adam Tran! He was GREAT! The new service advisor that assisted me was awesome too! Cerritos Infiniti is close to me but I choose to come all the way to Van Nuys because of the YEARS of outstanding service! More

replace the battery under the warranty David was great to work with, he took our QX60 and promptly address our battery problem and replaced under the warranty coverage, thank you David David was great to work with, he took our QX60 and promptly address our battery problem and replaced under the warranty coverage, thank you David More

Required Maintenance David Gonzalez, as always, was a pleasure to work with. My EX35 was treated with the greatest of care. I will always bring it to David for it's care. David Gonzalez, as always, was a pleasure to work with. My EX35 was treated with the greatest of care. I will always bring it to David for it's care. More

Rudy was great Rudy helped me schedule my service in advance, made sure I understood everything that will be done to my car and how long it should take. Overall grea Rudy helped me schedule my service in advance, made sure I understood everything that will be done to my car and how long it should take. Overall great experience. More

Oil change Excellent service in a timely manner. Very friendly staff. Clear guidelines for what work will be done to my car. Look forward to my next service Excellent service in a timely manner. Very friendly staff. Clear guidelines for what work will be done to my car. Look forward to my next service More

GREAT SERVICE! Rudy provided highest level of service. Super professional, accommodating and fast. He did his best to make me feel welcome. My best experience so far Rudy provided highest level of service. Super professional, accommodating and fast. He did his best to make me feel welcome. My best experience so far! More

Smooth and easy Very professional and great communication. Rudy was great to work with. They did a thorough check up and delivered my car as promised. Was my first Very professional and great communication. Rudy was great to work with. They did a thorough check up and delivered my car as promised. Was my first visit but I’ll be back. More

Good experience I came in without an appointment and was taken care of as soon as possible. Given there were a lot of customers ahead of me and I was a walk-in, I was I came in without an appointment and was taken care of as soon as possible. Given there were a lot of customers ahead of me and I was a walk-in, I was in-n-out of there within 1.5hours for a flat tire. I was really expecting to be stuck there for much longer. The representative who took care of me was very professional and pleasant. I would definitely be back if I need other services in the future. PS: they have an expresso machine and snacks in the waiting room which was kept clean and well-stacked. A plus! More

Faster than expected. Better than expected. The service was not only comprehensive, but faster than I expected. I felt informed and well treated throughout the process. I had a much better exp The service was not only comprehensive, but faster than I expected. I felt informed and well treated throughout the process. I had a much better experience than I have had at other dealers. More