INFINITI of Van Nuys

Exception service Rick Robertson in the service department was extremely professional, friendly, knowledgable and went out of his way to make sure the trouble I was hav Rick Robertson in the service department was extremely professional, friendly, knowledgable and went out of his way to make sure the trouble I was having with my car was resolved to my complete satisfaction. Thank you! More

Amazing and fun Kenny wasn't just helpful but he made my experience buying my first Infiniti fun. I was able to trust him off the bat. I know I can call him up and as Kenny wasn't just helpful but he made my experience buying my first Infiniti fun. I was able to trust him off the bat. I know I can call him up and ask for his help. The way he treats customers is the way every dealer should treat their customers. Earlier that day I had test driven the Camaro but it wasn't as fun when compared to test driving the Infiniti. I hope other people have an equally great experience when buying/leasing a car. I am not only satisfied with the vehicle but I am highly satisfied with the customer service. More

Excellent Service I received excellent service. Took my vehicle in to get checked out before the warranty expired. Rick Robinson was great!! He went above and beyond. I received excellent service. Took my vehicle in to get checked out before the warranty expired. Rick Robinson was great!! He went above and beyond. Highly recommend this Infiniti dealership!! More

Excellent Service. Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their custo Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their customer(s). More

Great experience I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did not disappoint - great straight up kind of guy; the exact type of service manager you always hope to get, but never usually do. I have an older 2004 and I was in last time for engine problems which they fixed nicely without trying to gouge me. I usually get my brakes taken care of somewhere else - glad I brought my car back to them again. More

Never an Issue. Perfect ! This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reportin This dealership is so lucky to have Rick Robinson on their team. Whenever I bring the car in for service, he's right on it, and stays on it, reporting to me what's going on, what the team is doing until it's done. Yes it's always washed when he hands me the keys. Rick cares about his customers, and about their vehicles. A person like that is very rare in this world. Thanks Rick ! More

Great experience! I echo Enzoman's review to the letter. Rick is truly a treasure. And the trip home felt like I was driving a new car. And let's not forget the the ver I echo Enzoman's review to the letter. Rick is truly a treasure. And the trip home felt like I was driving a new car. And let's not forget the the very comfortable waiting lounge. More

In n Out Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glen Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glendale, and had an important appointment in the valley within the hour. He had the gigantic nail out, tire repaired, car washed and I was out in less than one hour! More

Awesome job! Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off and pick up. Rick called and gave me updates and made sure I was aware of all the discounts. More

Steven Chen is the definition of quality customer service! Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimen Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimenting the great service many received from him. Once you have meet him, you will feel the same! Very professional, helpful, honest, accommodating and trustworthy. Lucky me randomly discovered that he transferred to Van Nuys and of course now I’m getting my car serviced here. Steven has taken care of my car through it all and all I can say is that it’s great to know there’s someone like him out there I count can on for my routine maintenance needs or in a car crisis. Thank you so much for exceeding my expectations time and time again and making every trip to the dealership as pleasant and stress free as possible More