INFINITI of Van Nuys

Very Satisfied Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took t Anthony Salyer (Sales representative) was great to work with. We were able to negotiate a deal quickly, but the process after that (financing) took too long. More

Service Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tail Luis was very supportive, professional and ethical! The overall time spent was reasonable. Happy with the service. In fact Infinity has customer tailored approach. Thank you. More

Always more issues with my car when I leave There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the ser There are Always more issues with my car when I leave and then they charge extra to check something that they did to create the issue. I think the service representatives and mechanic get commission for causing more issues with the car and the customer comes back to get it fixed. More

Great Service!!! My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well t My experience with the Van Nuys location is always excellent! Great service from the moment I check in, until when I leave. The staff is very well trained, and always willing to help. The service rep Patti from Service Center was stellar, super responsive, personable, knowledgeable, and helpful. More

Patty was truly awesome. Great service advisor. On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great On Time, Very professional. Great waiting area. vey clean, staff very helpful. Very punctual, Patty explained everything in detail, and I felt great getting my Infiniti serviced there. More

Amazing Experience Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and Amazing service very good and kind and helpful. I didn’t feel pressured into making any decisions overall informative and helpful. They greeted me and helped me right away. Together they helped to find what’s best for me. More

Not good at all Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. Th Took my car in for maintenance, I got my car back and my garage clicker was missing and the gentleman told me they don’t touch personal belongings. This is ridiculous every visit over there is horrible not saying that everyone has bad customer service over there but the service department is just awful I hope this gets to someone to change things and help me get my clicker back. More

Outstanding service Everyone I came in contact with was eager to help. From service to sales; all were friendly and helpful. They were focused on helping with the best op Everyone I came in contact with was eager to help. From service to sales; all were friendly and helpful. They were focused on helping with the best options for my situation. More

new steering wheel Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior Luis took great care of me. Replaced steering wheel and gas cap. Very professional and efficient -A+++++++++++++++++++++ Even cleaned vehicle interior and outside on a rainy day lol More

Luis was excellent. Thanks! Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next t Thanks for helping me. Luis and the entire service team did a great job! Our car was fixed quickly and efficiently. We will definitely be back next time we need service. More