INFINITI of Van Nuys

Typical dealership, could do better There were more scratches than I had anticipated. The tint had some deep scratches in it. Didn’t do that great on cleaning it up before I took it home There were more scratches than I had anticipated. The tint had some deep scratches in it. Didn’t do that great on cleaning it up before I took it home. There was tar on the drivers side, side skirt. They did not clear the information of the previous owner from the entertainment console. I took it home and barely had enough gas to get home, gas light came on when I got home. Didn’t take the time to explain any features of the car or infotainment system. Did not give me the spare key. Although I think I got a good deal on the price, I still feel like the car purchase was a mistake for some reason. I’m not happy with the car, probably because of the customer service experience. More

Great Service We had a great experience as soon as walked into the dealership. We where great by our salesman and given a detailed explanation of the features of th We had a great experience as soon as walked into the dealership. We where great by our salesman and given a detailed explanation of the features of the car. Also the finance office was great on explaining all the information on the contract. More

Amazing Everyone is great and friendly. The help is pick the right car based on our needs and personalities. There was no pressure. We had gone to another dea Everyone is great and friendly. The help is pick the right car based on our needs and personalities. There was no pressure. We had gone to another dealership prior and spent only 20 minutes because the were snobby. More

Excellent service I found that the service at the sales person was excellent, he was very detail & took his time to explain & give us the best options fir our needs. Mo I found that the service at the sales person was excellent, he was very detail & took his time to explain & give us the best options fir our needs. Movses Dzhansyan has very good customer service & sales skills. More

Best experience The only person at this dealership who cares about his job is Moses If he wasn’t there I wouldn’t buy this car. The other salesman witch i dont wa The only person at this dealership who cares about his job is Moses If he wasn’t there I wouldn’t buy this car. The other salesman witch i dont want to name him Was so rude and unprofessional I wish you hire guys like moses more More

Great Service!! I had a great experience obtaining my new vehicle. The service was great all the staff was very professional and answered all my questions and concern I had a great experience obtaining my new vehicle. The service was great all the staff was very professional and answered all my questions and concerns. I will definitely recommend this dealer to my friends and family. More

Awesome experience The minute I approached the Van Nuys dealer I was treated like a person and not just another deal. The staff was cordial and pleasant and never spoke The minute I approached the Van Nuys dealer I was treated like a person and not just another deal. The staff was cordial and pleasant and never spoke down to me, giving me an awesome experience and making the car buying an easy process. More

Service dept. very professional and helpful The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In additio The moment I walked in everyone very professional. I had my baby with me and the mechanic offered to open the car and building door for me. In addition service employee offered me water and did not pressure me to sell me on any service. More

Excellent , employees went the extra mile I ended buying a new car . I will recommend coming here because everything was clear and crystal . Definitely I will , employees went the extra mile I ended buying a new car . I will recommend coming here because everything was clear and crystal . Definitely I will buy another car here . More

Blown Away in Amazement!!! I am super picky with customer service and I never ever write reviews so this is a big deal I am taking the time to do this...I am stunned with how mu I am super picky with customer service and I never ever write reviews so this is a big deal I am taking the time to do this...I am stunned with how much this place has stepped up their A Game...You went above and beyond and exceeded my expectations....With not overall incredible pricing on a oil change, but just overall taking care of me and treating me like I was part of your family. Thanks again!! Whoever says anything negative should be ashamed of themselves and needs some help. More