INFINITI of Van Nuys

Service to my 2009 G37 Just want to say David Gonzales in the Service Department was awesome. He assisted me greatly with my extended warranty concerns and I highly recomme Just want to say David Gonzales in the Service Department was awesome. He assisted me greatly with my extended warranty concerns and I highly recommend his professionalism. More

Above and beyond 2008 M in for a recall. Recently my sunroof sunshade got bumped by my Pyrenees, getting knocked out of the sliding track, jamming the sunroof. Bringin 2008 M in for a recall. Recently my sunroof sunshade got bumped by my Pyrenees, getting knocked out of the sliding track, jamming the sunroof. Bringing the car in anyway, so let's get it fixed. As Resty writes the order, I figure, this is gonna be a couple of hundred bucks. I fill out the paper and wala, no charge. How awesome , I ask about the sunroof problem and the why cost - "customer service"! Great service, great care, great dealer. I LOVE MY INFINITI. More

Totally dissatisfied. I was totally dissatisfied with my last few visits here at Infiniti of Van Nuys. They seem to be rushed for time and didn't have time to fully address I was totally dissatisfied with my last few visits here at Infiniti of Van Nuys. They seem to be rushed for time and didn't have time to fully address my concerns. Then when I returned I got the same results. Although I purchased my last 2 vehicles there. I'm close to 2 other Infiniti dealers, yet I chose Infiniti of Van Nuys. And I don't think I'll return at this point. More

Great Car Buying Experience Kenny was very helpful and got me a great deal on my new Q50. He also managed to get me a better deal than what USAA was offering me. He knew I was in Kenny was very helpful and got me a great deal on my new Q50. He also managed to get me a better deal than what USAA was offering me. He knew I was in a bit of a hurry and did everything possible to get me out of the dealer quickly. More

Oil change Rick Robinson takes excellent care of me. He is always considerate and answers any questions I might have. Keep him Your facility is neat and clean Rick Robinson takes excellent care of me. He is always considerate and answers any questions I might have. Keep him Your facility is neat and clean refreshments are great More

Loyal customer I have been going to this dealer for their service for the past 2 years, I have been helped by Rick Robinson he really is the best. He gives you the c I have been going to this dealer for their service for the past 2 years, I have been helped by Rick Robinson he really is the best. He gives you the confidence to leave your car. He calls you to let you know how your car is coming along. More

Miss Devin and Steven Wow, so disappointed that Devin and Steven are no longer at the service center. They had a finesse that definitely want matched. I'm not saying I wasn Wow, so disappointed that Devin and Steven are no longer at the service center. They had a finesse that definitely want matched. I'm not saying I wasn't treated fairly upon pick up of my vehicle, but it wasn't the same. I also miss Vic in sales and am wondering what's going on at the dealership at this time. In any event, service personnel were nice enough. More

Loyal Customer I just want to thank Jordan and John for staying late to make sure I got the car and deal that worked for me. I have been a Loyal Customer of Infinit I just want to thank Jordan and John for staying late to make sure I got the car and deal that worked for me. I have been a Loyal Customer of Infinit of Van Nuys for 6 years and will continue to be part of their family. Great service. Great people who care about their customers being satisfied. More

Just Great! This place is amazing. The people who work here are super nice and understanding of your needs. They will help you walk out of there with a great car This place is amazing. The people who work here are super nice and understanding of your needs. They will help you walk out of there with a great car for a great deal! Shout out to Landy !!! she is the best ask for her she will help you out ! More

Can't get a call back I've been trying for over 3 weeks to get a service appt. for a previously repaired issue. After multiple calls & texts I cannot get an appointment. Af I've been trying for over 3 weeks to get a service appt. for a previously repaired issue. After multiple calls & texts I cannot get an appointment. After 3 days of leaving messages for the Service manager, with no response back, I have left word with the General Manager. Hope someone can help, but it seems as though they don't want my business. More