INFINITI of Van Nuys

Great sales experience. I bought a new car last night at Van Nuys Infiniti Dealership & I was very happy with fast & friendly service, knowledgeable sales person & comfortabl I bought a new car last night at Van Nuys Infiniti Dealership & I was very happy with fast & friendly service, knowledgeable sales person & comfortable environment in whole. More

Constant Disregard And Ridiculous Service Quotes I wanted to make an appointment to have my low beam bulb replaces and the headlight cover as well. Since I've had this repair done previously before, I wanted to make an appointment to have my low beam bulb replaces and the headlight cover as well. Since I've had this repair done previously before, I already knew that this should cost about $250 for the bulb and about $40 for the cover. But I guess the associate, Rudy Ruiz figured he could just rip me off and I'd be okay with that. He told me that it wouldn't be possible to replace the bulb and cover and instead I would have to have an entire headlamp assembly installed which costs about $1200 per his quote. Upon getting this information, I wanted to call him to clarify that I only wanted the bulb and cover replaced. As of today, I have called 5 times and Mr. Ruiz has decided to not return my call despite my voicemails and messages left with the receptionist. As well, I asked for a quote on having my CD player replaced as the motor burned out and there is a CD stuck in the deck. I have had this happen twice before and I know that replacing this part requires a refurbished CD deck which costs about $700. Mr. Ruiz, however, wants me to believe that I can only replace the CD deck and AM/FM radio which would cost $2200 per his quote. Again, he did not return my calls after making multiple attempts over multiple days to speak with him so that I could clarify my requests and schedule service. Considering I live in the Van Nuys area, it is a huge inconvenience that I am not able to make service appointments without this unfair treatment and lack of customer support from an Infiniti dealership. During the years of my ownership I have always opted to have my vehicle serviced at Infiniti dealerships (Ardmore, PA; West Chester, PA; Newark, DE; Willow Grove, PA) and I have never had to endure this kind of treatment. I even took the liberty of contacting the service department to inquire about the pricing of these parts and was told that I could indeed order the basic parts (low beam bulb, headlamp cover, and CD disc changer) for the prices I expected. Considering this treatment, I will be looking into other service options in the area such as the Glendale and Beverly Hills locations despite in not being convenient at all considering where I reside and my work schedule. As well, this unacceptable experience may be the reason I do not choose to stay with Infiniti regarding my next vehicle purchase. More

Thankful Anthony was very responsive and friendly. He got me the car I wanted at the price I could afford and I would buy/lease another car from him again. Anthony was very responsive and friendly. He got me the car I wanted at the price I could afford and I would buy/lease another car from him again. More

Personal, comfortable, low pressure, respectful, helpful I had some very narrow parameters to work with in my unique situation. The staff was very helpful and tried their best to accommodate my situation and I had some very narrow parameters to work with in my unique situation. The staff was very helpful and tried their best to accommodate my situation and find a deal that worked for both of us. More

Fair, Honest and Easy to deal with The personnel at this dealership will make you feel welcome. They are easy to deal with and you will walk away knowing that you have made a great deal The personnel at this dealership will make you feel welcome. They are easy to deal with and you will walk away knowing that you have made a great deal and have taken well care of. I had a problem with my used car and Anthony and Tarik provided me with a loaner vehicle, made sure that the problem was taken care of and everyone was happy....especially me! I would highly recommend this dealership. Even employees that were not involved in my deal were very helpful. I understand why Infinity of Van Nuys has been named the number one dealership in the area. They really deserve it. More

Beyond Expectations I went to the Van Nuys Infiniti after speaking over the phone with Sean Safian. He was very kind and pleasant to speak with. I met with Sean and his I went to the Van Nuys Infiniti after speaking over the phone with Sean Safian. He was very kind and pleasant to speak with. I met with Sean and his colleagues (all professionals) and viewed the model that I was interested. Even though the monthly payments did not meet my budget, Safian did not pressure me. Instead, he looked at other models that would give me the same choice I was looking for. In the end, I ended up leasing a better model with all the amenities I was looking for. Great team work and excellent customer service made this lease deal happen. More

My Experience Mitch and Tyrik and the young man in Financing were 5 Star, The Whole team was Excellent ! I will refer my friends to the Dealership for the same Exce Mitch and Tyrik and the young man in Financing were 5 Star, The Whole team was Excellent ! I will refer my friends to the Dealership for the same Excellent Service.. More

Enjoyable, professional, knowledgeable, courteous From start to finish the experience was outstanding. Customer service and professionalism was and is impeccable. Team is well managed and can tell th From start to finish the experience was outstanding. Customer service and professionalism was and is impeccable. Team is well managed and can tell that they all take pride in what they do. So important when buying going through the process of buying a car that you feel like your best interest is at heart and that you are being listened to. Even team members I wasn't working directly with were always smiling and acting professional. Even if you have a dealership closer to you it is 100% worth the few extra miles to come work with this team. More

Great salesman I took my Infiniti G35 in for repair, but it turned out it was just a dimmer switch that was off. I was looking at cars for future reference, and a t I took my Infiniti G35 in for repair, but it turned out it was just a dimmer switch that was off. I was looking at cars for future reference, and a totally non-intimidating, very youthful and personable salesman, Mitchell Carter, offered his knowledgeable assistance. I wound up leaving with a Q60 and was so glad!!!! More

Fantastic and easy experience Super easy and fantastic dealership, Anthony showed me around and was very knowledgeable he answered all my questions and extremely helpful. Weston al Super easy and fantastic dealership, Anthony showed me around and was very knowledgeable he answered all my questions and extremely helpful. Weston also helped during the process and was amazing as well and made everything really easy. I finished up in fiance with Norman, did a great job of explaining everything making things simple while being quick and prompt. Would highly recommend getting your next car here. More