INFINITI of Van Nuys

Good experience I came in without an appointment and was taken care of as soon as possible. Given there were a lot of customers ahead of me and I was a walk-in, I was I came in without an appointment and was taken care of as soon as possible. Given there were a lot of customers ahead of me and I was a walk-in, I was in-n-out of there within 1.5hours for a flat tire. I was really expecting to be stuck there for much longer. The representative who took care of me was very professional and pleasant. I would definitely be back if I need other services in the future. PS: they have an expresso machine and snacks in the waiting room which was kept clean and well-stacked. A plus! More

Red Carpet Treatment The level of sercive, efficiency, and customer care that Weston and his team provided me with was breath taking. Not only did he upgrade my infinity The level of sercive, efficiency, and customer care that Weston and his team provided me with was breath taking. Not only did he upgrade my infinity QX60 with a theater package that my kids absolutely love, he was able to do it with no money out of pocket and even matched my previuos infinity's payment. The best part of it all, is that I was in and out of the dealership in less than an hour. I'll definitely refer all my friends and family to Weston and his team! More

Faster than expected. Better than expected. The service was not only comprehensive, but faster than I expected. I felt informed and well treated throughout the process. I had a much better exp The service was not only comprehensive, but faster than I expected. I felt informed and well treated throughout the process. I had a much better experience than I have had at other dealers. More

Best experience great staff they really care about the people and want to do the best they can to meet the customers needs thank you very much, very much appreciated great staff they really care about the people and want to do the best they can to meet the customers needs thank you very much, very much appreciated More

Easy no time at all Ive been a customer for 16 years that's all i have to say Satisfied .clean and comfortable waiting area Staff friendly and knowledgeable Infiniti is Ive been a customer for 16 years that's all i have to say Satisfied .clean and comfortable waiting area Staff friendly and knowledgeable Infiniti is great More

Luis Rodriguez is Awesome! Luis R. was very knowledgeable and Customer service oriented! He was very clear on explaining the details/concern with my vehicle! I was pleased. Grea Luis R. was very knowledgeable and Customer service oriented! He was very clear on explaining the details/concern with my vehicle! I was pleased. Great service advisor!! More

The absolute BEST service department I've ever experienced I have to say that Rudy is a great guy. He is very respectful and considerate which is not easy to find nowadays in service departments. I have been i I have to say that Rudy is a great guy. He is very respectful and considerate which is not easy to find nowadays in service departments. I have been in for service a few times and every time Rodolfo Ruiz goes above and beyond to help. The mechanic Forman is great and I can always rely on my vehicle to be perfect everytime. He even helped fix a little issue during his lunch break. That's rare and it was unexpected. These guys are great and I appreciate the service department very much. Oh the shuttle service is awesome too. More

Vehicle became worse after it was supposed to be fixed. No explanations to why my car has become worse. Poor work I think. Went in for repairs and they said it was fixed. But now the car is much worse. No explanations to why my car has become worse. Poor work I think. Went in for repairs and they said it was fixed. But now the car is much worse. More

Efficient David was efficient and honest. I would recommend him. He was friendly and accommodating. I will bring my vehicle back to him for service. Thanks David was efficient and honest. I would recommend him. He was friendly and accommodating. I will bring my vehicle back to him for service. Thanks More

Great Service Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to R Rudy offered me amazing customer service. He was very polite and understanding. He answered all my questions thoroughly. I will definitely return to Rudy if i ever need help with my car. Amazing guy! More