INFINITI of Van Nuys

The customer service was beyond amazing Jose was amazing and very helpful. Not only did he talk and walk me thru each vehicle he was very patient as I made my decision. I would highly recomm Jose was amazing and very helpful. Not only did he talk and walk me thru each vehicle he was very patient as I made my decision. I would highly recommend Jose and this dealership again!! More

Fantastic service all around! Everyone at Infiniti of Van Nuys makes you feel like you are the most important customer both in the service department and on the sales floor. I hav Everyone at Infiniti of Van Nuys makes you feel like you are the most important customer both in the service department and on the sales floor. I have been a customer for 14 years and just bought my 2nd Infiniti from them this weekend. I have gotten over 234,000 miles out of my first Infiniti and still counting and I only trust Infiniti of Van Nuys with my cars. They have taken very good car of me and my car and I hope they will for many years to come. More

Waiting too long I waited for 6 hours to buy my car and then it broke down within 2 days and I had to drive back from 3 hours away to get it looked at and I’ve been wa I waited for 6 hours to buy my car and then it broke down within 2 days and I had to drive back from 3 hours away to get it looked at and I’ve been waiting 3 hours and they haven’t even looked at my car yet and no one has listened to me or been very helpful. They also charged me $2000 more than the online listed price which I didn’t know until after I signed the contract. More

Professional handling I want to praise Mo for being very professional in altering my sales contract to delete two items that I never wanted in the first place. After meetin I want to praise Mo for being very professional in altering my sales contract to delete two items that I never wanted in the first place. After meeting with him I feel I would want to return to do business in the future. Peter Dalby More

Best sales and delivery experience I’ve ever had Sean was the most amazing sales person to work with. He made everything amazingly easy and straightforward. Best best best! Sean provides everything Sean was the most amazing sales person to work with. He made everything amazingly easy and straightforward. Best best best! Sean provides everything I was looking for and really cared about my well being. Sean was caring, genuine, honest and an overall amazing person to deal with. I will recommend all my friends and family to Sean and Infiniti of Van Nuys. This is my 3rd Infiniti from Van nuys, but of all the deals and processes I’ve done with the dealership, dealing with sean was the best. I can’t say enough about how amazing he was. My family loves the car he found for us and we are excited to return our other Infiniti next year and work with Sean again for another new vehicle. More

Thanks Movses for the excellent service! Movses is a very knowledgeable and experienced sales advisor. There was no pressure and he took his time explaining the terms of the lease and vehicle Movses is a very knowledgeable and experienced sales advisor. There was no pressure and he took his time explaining the terms of the lease and vehicle specs. I would definitely buy from him again. More

Clean, Courteous and professional In my 15 years of car buying I have never experienced such a smooth and timely process. Moses was a complete professional from test driving the vehic In my 15 years of car buying I have never experienced such a smooth and timely process. Moses was a complete professional from test driving the vehicle to The showroom floor was immaculate and every person I can in contact with at Infiniti of Van Nuys was courteous. More

Amazing David Gonzalez did an amazing job ! Thank you so much David :) you did an amazing job in my beautiful car you the best I feel safe now David Gonzalez did an amazing job ! Thank you so much David :) you did an amazing job in my beautiful car you the best I feel safe now More

Typical dealership, could do better There were more scratches than I had anticipated. The tint had some deep scratches in it. Didn’t do that great on cleaning it up before I took it home There were more scratches than I had anticipated. The tint had some deep scratches in it. Didn’t do that great on cleaning it up before I took it home. There was tar on the drivers side, side skirt. They did not clear the information of the previous owner from the entertainment console. I took it home and barely had enough gas to get home, gas light came on when I got home. Didn’t take the time to explain any features of the car or infotainment system. Did not give me the spare key. Although I think I got a good deal on the price, I still feel like the car purchase was a mistake for some reason. I’m not happy with the car, probably because of the customer service experience. More

Great Service We had a great experience as soon as walked into the dealership. We where great by our salesman and given a detailed explanation of the features of th We had a great experience as soon as walked into the dealership. We where great by our salesman and given a detailed explanation of the features of the car. Also the finance office was great on explaining all the information on the contract. More