INFINITI of Van Nuys

Really bad customer service, I would not recommend this dealership to anyone.Buyer beware once you have purchased your vehicle they will not take care of anything for you. dealership to anyone.Buyer beware once you have purchased your vehicle they will not take care of anything for you. More

Well-run Service Department does great efficient work. Excellent service advisor explained the work well, and very polite. Thanks. But the Service area and customer waiting area need more Covid disci Excellent service advisor explained the work well, and very polite. Thanks. But the Service area and customer waiting area need more Covid discipline—Social distancing, correct mask wearing and outdoor patio seating. Please fix. More

A great service. Everything was good, they did the oil change and also they clean My car. Time was great and nice people thank you . change and also they clean My car. Time was great and nice people thank you . More

This dealership provided the best experience I’ve ever had at a dealership. I certainly appreciated the service man that helped me. The work was done properly, the car came back clean. I was kept well-inf had at a dealership. I certainly appreciated the service man that helped me. The work was done properly, the car came back clean. I was kept well-informed of what was done to the car during the service. More

Dependable and professional for years,just like you Dependable and professional for years, just like you would hope. Makes me want to buy another Infiniti when this one wears out, but they tend not Dependable and professional for years, just like you would hope. Makes me want to buy another Infiniti when this one wears out, but they tend not to. More

Great customer service from Samuel Sandoval. Very honest and fair employee, thank you for taking care of my g37 I will definitely be returning as a loyal customer. and fair employee, thank you for taking care of my g37 I will definitely be returning as a loyal customer. More

My experience at Infiniti was very Pleasant and everyone was very kind and friendly. My wait time was in the time frame they mentioned. Thank you Infiniti! was very kind and friendly. My wait time was in the time frame they mentioned. Thank you Infiniti! More

Trustworthy, for me Infiniti VN has been my go to five years. Never a misstep and I am grateful. You do business with people you KNOW and TRUST. Luis and Anthony in se Infiniti VN has been my go to five years. Never a misstep and I am grateful. You do business with people you KNOW and TRUST. Luis and Anthony in service, you guys rock. Handled my car during chemo treatments and were thorough. Thank you. A. Hosch More

Our sales team were friendly and knowledgeable The only snag in the process was having to wait for the finance dept. to complete the deal, otherwise, the process was good. Mitch Carter was very he The only snag in the process was having to wait for the finance dept. to complete the deal, otherwise, the process was good. Mitch Carter was very helpful in explaining how the features in the car operated. Sales people at other dealers, where we looked at cars prior to our purchase, were not as helpful. We drove up from San Diego to see the car. We are very happy with our purchase. More

Great customer service from start to finish! Sean helped us get into another lease and gave us a great deal! His whole team was patient and transparent throughout the whole process; even through this time o us get into another lease and gave us a great deal! His whole team was patient and transparent throughout the whole process; even through this time of uncertainty-covid19. They kept us safe and dealership maintained safe practices. More